How to show asset tag as display value for asset field in servicenow

vamshi2 · ‎02-19-2025

Hi Team,

how to show asset tag as display value in asset in ServiceNowc

Thanks & Regrads.

Ramu.

Ankur Bawiskar · ‎02-19-2025

you can change the display value after discussing with your customer.

The place where it will impact is wherever your table is being referred via reference field or list field or reference variable or list collector variable. Users will see the new field after selection rather than name.

Also remember you will have to check which all integrations is using name field in sending it to 3rd party.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Mark Manders · ‎02-19-2025

Go to the dictionary of the table and find the 'asset tag' field and set 'display' to true. If another field is already set as display, you need to set it to false first, because you can only have one field set as display value.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

vamshi2 · ‎02-19-2025

HI @Mark Manders

Thanks for response but when it is affecting for all table i need it for cmdb_ci_server table so could you please suggest

Thanks

Mark Manders · ‎02-19-2025

That's not possible. There is only one display value and that display value is global. You can't show the same record on one table as number and another table as name. That's not how it works.
You could add it as dotwalked field (alm_asset.asset_tag), but you will still need the asset field to enable getting the correct asset.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Sandeep Rajput · ‎02-19-2025

@vamshi2 As rightly mentioned by Mark, you need to set the display field for Asset tag to true on the table.