Developer

Best practice for SSO JWT Integration (RS256) between Pega and ServiceNow Engagement Messenger

Hi everyone,I am integrating ServiceNow's Engagement Messenger into a Pega application. We need to authenticate users seamlessly via SSO using a JSON Web Token (JWT). Pega is acting as the Identity Provider (IdP) generating the token, and ServiceNow ...

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Dashboard widgets disappearing intermittently from multiple tabs

Hi ,We are facing an issue where dashboard widgets are disappearing intermittently from multiple dashboard tabs without any manual deletion.Issue Details:Initially observed on one dashboard tab and later noticed on other tabs as wellWidgets disappea...

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Looking for location of a table

We have made some change to the lists in our portal to do do things like change the color of the text, add background text, even replace the value you see depending on the value of the data in the field. In the screen shot attached, you can if the re...

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State transition - Best Practices

Hello All, I have a custom application build using App engine studio. I need to move the state of task to different states like WIP, Pending Review, Reviewed, Pending Approval etc. Should we create UI action to do the state changes or any other Low C...

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Yokohama Upgrade - ATF steps now giving java.lang.NullPointerException

Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...

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cmdb_ci type change

Hello,In dev original cmdb_ci type change reference to choice i want restore as reference there is any way to do because when i tried its not restore.

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Need suggestion regarding the instancce

“I requested a Personal Developer Instance 3 days ago, but it is still pending. Could someone help check provisioning status?”

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Customize Virtual agent header color to be a gradiant

We have virtual agent in our custom portal where I need to update the header color. I can customize the color using branding but that will only be a single color whereas I want to use gradient. Any way this can be achieved using css please let me kno...

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flow designer logic to avoid duplicated record

hi ,flow designer how to avoid dulipcate record , in below record enagement having same function and activity needs avoid , Engagement Name Activity FunctionVendor Risk ReviewRisk AssessmentFinanceThird-Party AuditVendor Revie...

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Historical Data in sc_task_metric Table

Hi Everyone,I created a Metric Definition for Assignment Group on sc_task, and it is populating data correctly for new changes.How can I populate historical data in the sc_task_metric table for existing catalog tasks created before the Metric Definit...

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How to Stop showing Service Acc. starts as number, i just want to show the actual User in AtoZ order

we have a field requested by in catalog item, which which shows user account in catalog item .Now there are lots of service Account which starts from 0, 1, 2 and FYI.so i just want to stop showing these account in this field, it will be better if use...

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How to report on Incident Metrics to get a count of tickets moving from a first group to another

Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...

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Need Language code mapping for english to french

Need Language code mapping for english to french translation.we have created fr-> en-fr but not working

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Resolved! how to add assignment group inside Discuss button Pop up in servicenow incident form?

Hi, How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?

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Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...

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