How to show only my approval request to approver

[Winny]

Hello,

I am really need of some suggestion regarding [sysapproval_approver] ACL.
My understanding is Approver can see only his/her approval requests,
currently approver can able to see other requests that came from [kb_knowledge].Please check the attachment Picture.

I want to show the approver to see his/her approval records only?


Goto: Filter Navigator > My Approval > Remove the filter 

Regards,
Witt

[Winny]

[Jaspal Singh]

Hi Witt,

If the logged in user has some fulfiller (ITIL) access then other approver records will also be shown but no action can be performed.

Can you also check if logged in user has some delegate user. If so, that is also responsible for displaying records.

In addition to this if you still need to restrict it for ITIL users so as to limit approvals then you need a Query BR on Approval table OR an update to existing ACL of type Read for Approval table.

[Community Alums]

Hello @Witt Yee 

I believe Abel Tuter has "itil" role, hence after removing filter condition, it is showing all the records. Even those records are not belongs to his approval.

PFB [sysapproval_approver] ACL - 

Thanks
Akshay Kangankar
Please Mark ✅ Correct/helpful, if applicable,  

[Community Alums]

Hello @Witt Yee ,

Did you get chance to look into solution provided by me. Please let me know if you need any help.

If my answer resolved your issue feel free to mark correct as well helpful, so it will be helpful for others looking for similar query.

Thanks
Akshay Kangankar