I'm still quite new to Service Now so first off, I hope this is the right place to be logging this.We are using SCCM to discover our devices. and I have turned on the "Enforce CI verification" for devices discovered as Windows Server (99% of our virt...
//authentication type ='basic'/ 'oauth2'//This line below is optional if you have configured OAuth as authentication type in your outbound RESTr.setAuthentication('oauth2', 'OAuth_Client1'); What is OAuth_Client1 referring to? I have tried the OAut...
We have the category list on incidents that utilizes the "Drop down with --none--" option in the dictionary. The default value in the form shows as --None-- on new incidents as expected however reports on that field do not work as I would expect. ...
when a user logs in he should get the Cases requested by him in "Requested by me" section, i applied created by is javascript: gs.getUser().name; in filters, But iam getting error as "Illegal access to method getName in class com.glide.sys.User" ..
I have the following fields in a dependent relationship ( Category and subcategory). Having said that.... I have three category fields values which does not depend on the subcategory field values. For one category field value no set needed for the su...
Hi All,I found a way to move images from one instance to another. I am using below script to do that ; var rec = new GlideRecord('db_image');rec.addEncodedQuery('category=kb^nameLIKEKB0010714');rec.query();while(rec.next()){//Push the record into the...
I've created a SimpleList widget when we were on Helsinki Patch 3, no issues there. Since moving to Patch 5 anytime a "CATALOG TASK" task type is selected and it goes to the FORM page we get the following error, it does not do that on any other task ...
We are looking at sending approvals to the proper person when a request is being made that has a cost associated it. Approvals are based on the amount the request is in total on the service catalog. The approval to order would be sent to the appropri...
i got response code "0" for Rest API outbound call. I got an error like "The request failed: java.net.ConnectException: Connection refused: " Please let me know why i got this issue. how to resolve it
Hi All,We are using the change management section and users are proposing changes. These then display on a CI in the CMDB Scheduled Changes Section:The issue we have is if a change is cancelled the scheduled change in this section appears to remain...
Hello! I am still new to Jelly script. Originally, I created a UI page that get email addresses based on users who have specific role. When admin type role name in reference field then click button to get all email addresses from role that admin type...
I'm currently working on building out several offerings for a Service Catalog. As we've been moving along the project, it has become clear that we have two clear classes of items/systems access that people are going to be requesting. The first is...
I'm using an Inbound Action to create a Request and a single RITM under it. Everything got created and worked as expected. The REQ workflow triggered as soon as the record was created, once approved, the RITM workflow triggered and created catalo...
So I'm trying to update an items state through a Business Rule Script. I can succesfully POST to the table and the script gets call, but nothing is updated on the resultant item(s).Here's an idea of structure of the data:Post Request to #2 to insert ...
