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Copy resolution notes to additional comments

Hi,  I have resolution notes(closed_notes) and additional comments (comments) which is a journal field on incident form, and both are mandatory during resolving a incident. Now, I want resolution notes to be copied to additional comments, when resolv...

rambo1 by Tera Guru
  • 4678 Views
  • 11 replies
  • 5 helpfuls

Complex queries with OR and without sysparm_query

Hi,I would like to retrieve list of incidents with this conditions:(assignment_group=IT Securities AND state IN 'New, In progress') OR number IN 001,002when I'm using sysparm_query param everything works ok:.../api/now/table/incident?sysparm_query=as...

yooreck by Kilo Explorer
  • 10008 Views
  • 5 replies
  • 2 helpfuls

Algorithms names used for 1 way and 2 way encryption password

Hi Guys, Just for security concerns i wanted to know which mechanism or algorithm names are using for Password(1 way encrypted and 2 way encrypted). Could anyone please tell us the algorithm names used for Password(1 way encrypted and 2 way encrypted...

ansari by Tera Expert
  • 6969 Views
  • 4 replies
  • 1 helpfuls

Overwriting CatalogPriceCalculator script include

The Wiki mentions that the ServiceNow default service catalog pricing model can be extended should a need be. However it does not provide much information on how this can be done. In the community there have been questions about that every once in a ...

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Resolved! Service Portal:Background image

Hi,The background image is getting compressed   in the the service portal.Earlier it was showing properly but it is we are getting compressed image.Earlier the imageImage now we are getting now:Could some please help me here.

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Resolved! Validate for String

Hi All,I am new to servicenow.   I have field on form of type String and I want to validate it for only characters .Please someone help me to achieve this.Thanks in advance.Chinnu

current.operation() is null

Hello Community,         Any reason why current.operation() would always be null in an email notification script? As I understand it, .operation() is a GlideRecord method. In the email script, current returns a GlideRecord of the current record. What...

Ken83 by Mega Guru
  • 4155 Views
  • 6 replies
  • 3 helpfuls

Resolved! Show/Hide Form Sections

I read (in full) Show/Hide Form Section by Name - ServiceNow Guru So... when using g_form.setSectionDisplay(), where do you define the section name????What field on the sys_ui_section will go in the first parameter of g_form.setSectionDisplay() ???I ...

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xiaix by Tera Guru
  • 41531 Views
  • 7 replies
  • 43 helpfuls

Resolved! If Incident ticket has an attachment, make a field true.

Hi, I want that if incident has an attachment attached the field should show as true, otherwise false. I am new to servicenow and not good at coding but I have written the following before business rule code on incident table. Please also let me know...

prabhmeet by Giga Expert
  • 5242 Views
  • 28 replies
  • 3 helpfuls

Truncate email replies to include only newest content

When someone replies to a ServiceNow-generated email, most inbound actions are set up to add the reply as a comment or work note to the ticket (e.g., incident) that includes the entire email body of the reply. This quickly grows the size of the email...

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