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User Has Role?

I was writing a business rule to add a third party to the watch list of a task generated from a service catalog request item. "Simple", I said. Then I realized how many tickets our service desk agents open and I'm sure they don't want to be on the wa...

Resolved! Set to 'Update_Synch' as False

Hi Team,Can we change the value of 'Update_synch' attribute? If yes then from where we can change it ?Regards,Pooja Garg

pgarg by Tera Contributor
  • 4646 Views
  • 5 replies
  • 1 helpfuls

Sending reply mail to a sender if not present in the user table.

Hi All,Can anyone help me resolve the following query:If the sender of an email cannot be found from system user table, inbound email actions are not triggered. Could it be possible to configure so that if sender is not found from system, sender woul...

Aac by Kilo Contributor
  • 5315 Views
  • 5 replies
  • 3 helpfuls

Remove Mark Deleted X From Related List

Good Morning All - I am developing a custom application that requires approvals from people in my company. On one of the forms, I am displaying the approvers in a related list like so:How do I go about removing and/or disabling the Red X to delete en...

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chriscorbett by Giga Contributor
  • 6485 Views
  • 8 replies
  • 2 helpfuls

Inbound REST API Timeout

Is there any way to work around this?   Based on the documentation, adjusting this timeout is not supported.I am running into an issue where my API calls are timing out.   I've tried to work around this many ways, by batching the data and now filteri...

j_d by Giga Contributor
  • 7852 Views
  • 2 replies
  • 0 helpfuls

Stop SCCM import and creation of Virtual Desktops

Hi All,We are attempting to leverage the SCCM integration with ServiceNow. One of the issues we are running into is the way SCCM handles Virtual Desktops. We install SCCM on the Primary device in the pool for patching purpose and then the client get'...

natedickson2 by Tera Contributor
  • 2317 Views
  • 3 replies
  • 1 helpfuls

Inactivity Monitors - not working consistently

I have 3 inactivity monitors...all with the same order of 100 (which the system says you must if you want them all to fire).   The inactivity monitors are set to fire on event.the table is IncidentFirst is if an incident hasn't had an update in 2 day...

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reeset by Kilo Contributor
  • 3877 Views
  • 7 replies
  • 1 helpfuls

Why Service Account user cannot access table via web service?

I have a service account user that I want to be able to use for accessing a custom table via web service. I have granted this user the roles that I believe are needed for this but still, I get user unauthorized why trying to access this table via web...

Todd O by Tera Guru
  • 3577 Views
  • 2 replies
  • 1 helpfuls

Resolved! Downgrading an Application

When a new version of a scoped app is published that becomes available to other instances as an available upgrade. Clicking Upgrade will bring the app upto the requested version.However, what if the upgrade version is bugged and needs to be backed ou...

tim2222 by Giga Guru
  • 4629 Views
  • 4 replies
  • 2 helpfuls

Resolved! What type of database does ServiceNow use?

I'm building a logical topology and wanted to know what kind of database ServiceNow utilizes. Also, is there anyway to find out more information on the database when logged into a ServiceNow developer instance?

km123 by Kilo Contributor
  • 27255 Views
  • 2 replies
  • 7 helpfuls