Hello, We are using a record producer to create case tasks, and the record producer have several variable set, and we currently we have catalog UI policies some applied to the Catalog item and others to the various variable set. One of the variable ...
Hi Team , Good day ! Looking for your guidance and help for below requirement ! We have requirement upload a bulk data from the portal (CSM ) Exel-Service portal- bulk data upload - custom form- data validation -document upload-case creation Fu...
How can I do that in the transform map, if the source has the field empty, when updating the target that if it has data, it will not delete it?
I have domain separation set up for months. I have an 'ask' from team if I can permanently have the domain picker showing in header beside their name. Today they use the gear icon to 'toggle/show' the picker, but we wish it to always be in the header...
Hi All, We have a transform map where we need to import data from excel to a table. There is one column in the excel which has values either 'TRUE' or empty value. We need to map this to a field which id boolean type. Could you please let me know wh...
Hi, I have a requirement - By Using Only Flow Designer remove all user roles and groups (except snc_internal) of a user if the last login time is 35 days ago. Need to trigger daily and check for users. Regards, Piyush Kumar
Hii All, I Have an issue regarding Inbound Email Reply in target table. It is not showing Incident Number in target. here is my inbound email action
Hi Team I have an array that looks like this: var standardsList = [ {"Grade": "Math K", "Domain": "Counting & Cardinality"}, {"Grade": "Math K", "Domain": "Counting & Cardinality"}, {"Grade": "Math K", "Domain": "Counting & Cardinality"}...
Hello developers, I have a custom incident form that I have been asked to add certain fields and those fields should only appear for service users when the opens the incident form Fields that I added are: 1. Service Leadership 2. Service Owner 3. Se...
Hi All, I have a requirement of adding data to multi row variable set dynamically based on the input value in catalog item. If I select more than 1 input value, it should automatically add row to MRVS and insert the values into it. Below is the onCha...
Hello, I need some help with the following scenario: Looking to update the fields on a custom table from a catalog item. On the catalog item I have a field with reference to my custom table and 5 fields. Each field from the catalog item corresponds ...
Hi, We are using a reference field - 'requester' in the catalog form which reference to sys_user table. We need to get the display value of this field in catalog client script for building some functionality. I tried various methods suggested in co...
Hi Community, I am having a real hard time with a customer request. They are asking me to put together a business rule where If a Case in sn_customerservice_case has a child ticket (Request or Incident) then if the Child Request or Incident are plac...
Hello , I have a requirement to replace all <script> tags with <div ng-include=""></div> In "sc categories" widget there are two places where its written. I was able to correct the first occurence(catalog items list) , however the second one (catego...
Hi all, Objective: Use API to get sys_id using a Change NumberI'm new to scripting and I am using POSTMAN to use ServiceNow API to request for response in order to pass data on to other APIs for other apps. I know that you can GET a response from a C...
