How to stop an infinite loop

[amaradiswamy]

Hi All,

I have written a scheduled job for inserting some records into a table. At first i have written a wrong condition and this resulted into an infinite loop. I have deleted the scheduled job also and created a new scheduled job with the correct conditions. But, the logs that i have included in the script for testing are coming continuously. Is there any way to stop these type of logs.

Thanks in advance.

Regards,

swamy

[Mike Allen]

To add to this, you can type https://<your_instance>.service-now.com/cancel_my_transaction.do into the address bar and it will also cancel the transaction currently running.

[manikorada]

Amaradi,

You can cancel the Active Transaction only running on the node you logged in.

I would suggest create an incident with Hi and they should be able to do this for you.

[tony_barratt]

Hi Mani,

It might be worth mentioning that a user can determine what node they are on by looking at stats.do.

If the user has a small number of nodes, 2 say, then the user can usually get a session on both nodes by logging in more than once, using a anonymous web browser tab.

Usually this just takes a minute or two - longer of course if you have more (primary) nodes.

So, a user could find a transaction and kill it using the approach above.

Best Regards

Tony

[Kalaiarasan Pus]

I have seen this happening a few times. Eventually your instance will crash and the support team would need to restart the servers. Create a support ticket.

[Harsh Vardhan]

sorry i know it's old thread and i am facing same issue. i tried with above suggestion but logs are still generating in syslog table.

Please check the new thread below.

I had comment my logs but it still coming in syslog table

i have raised HI ticket . i don't understand after deleting the script logs are still generating