How to stop notifications when records are inserted / Updated in incident table through Transform maps.

[chanikya]

when incident is INSERTED/ UPDATED in incident table immediately   notification fired .

now i request you here

when i import incident records   using Excel file   into Dev instance   using Transform maps , should not fire any notification , so how to   stop notification   when incident is INSERTED/UPDATED through Transform maps.

[Dubz]

HI Chanikya,

You could try setting the run business rules field to false but i'm not sure that would work.

If not i think your best bet is to add a new contact type to your incident form called 'Import' and set this value in your transform map. You can then exlude incidents with that ticket type on the when to send tab of your notification.

[djohnson1]

Chanikya,

      If you do not want email notifications sent or received in your development instance, simply disable this feature in System Propertites>Email Properties>Email Sending/Email Receiving.

        If you want to stop the activities formatter from logging the notification you will have to either deactivate the email notifications on the incident table or find a common reference field, in the imported/transformed data i.e. caller, sys id, created by, etc and filter out these values in the When to Send on all Email Notifications for the Incident Table.