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09-25-2023 01:00 PM
I have a requirement to sync child incidents (assigned to filed) to parent incident. so every time, I update 'assigned to' in parent incident.
I wrote this below, NOT WORKING. Any help ?
Async,
Update,
condition: Assigned to changes.
Solved! Go to Solution.
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10-02-2023 12:28 PM
Found out the issue, I was looking at the wrong table .
I made BR changes to extended table and looking for Child incidents on Incident table. That's the mistake I made. This should be good.
Thanks for looking in to it. @Bert_c1
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09-26-2023 08:37 AM
My test of your BR as you described, but didn't indicate what table it is configured for, works for me when the table is 'incident'.
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10-02-2023 12:28 PM
Found out the issue, I was looking at the wrong table .
I made BR changes to extended table and looking for Child incidents on Incident table. That's the mistake I made. This should be good.
Thanks for looking in to it. @Bert_c1
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09-26-2023 09:34 AM
Also, the incident table has a field named 'parent' that References Task and is inherited from task. And there is the 'incident_parent' field on the incident table is a Reference field to 'incident'. you need to post complete details on your business rule.