How to track email has been sent or not?

[Obito]

Hi All,

In DEV I am triggering one event using gs.eventQueue() which will eventually triggers the notification. but when I checked emails there is no email but in the event logs I can see record whose state is Processed with the same event name. What are all the things I should check to receive the email.

Thanks,

[Peter Bodelier · Accepted solution]

Hi @Obito 

Is the email not send, or completely not created in sys_email table?

You could check for the recipient if notification is enabled on sys_user table, and if there is a active communication device.

Of course outbound email needs te be active on your instance.

For a full set if checks, see here:

Troubleshooting Outbound Email - Support and Troubleshooting (servicenow.com)

[Peter Bodelier · Accepted solution]

Hi @Obito 

Is the email not send, or completely not created in sys_email table?

You could check for the recipient if notification is enabled on sys_user table, and if there is a active communication device.

Of course outbound email needs te be active on your instance.

For a full set if checks, see here:

Troubleshooting Outbound Email - Support and Troubleshooting (servicenow.com)

[Danish Bhairag2 · Accepted solution]

Hi @Obito ,

1. You can verify if under whom to send the Send to event parm 1 /2 is checked or not. 
2. The user preference of receiving notification for the user is active or not for for whom the mail is being sent.
3. Also in dev as peter mentioned whether user is active or not.

Thanks,

Danish

[Danish Bhairag2]

Hi @Obito ,

If our responses helped kindly mark it as Solution Accepted as it will help other users to find correct answers

Thanks,

Danish