How to trigger a email notification based on current assignment group

[Pujitha1234]

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

[Pujitha1234]

Hi Ankur,

Current assignment group should receive the notification in   "TO"

Note: In my requirement assignment group keep on change, so I need email script.

[Ankur Bawiskar]

@Pujitha1234 

in the notification record itself, in Who will receive tab when you give Assignment Group field

It will send email to that group members.

It will pick that dynamically and you need not worry on that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Gaurav]

Hi @Pujitha1234 
This is a very common use case in ServiceNow - you want the assigned group to receive an email whenever a case/incident/task is created or reassigned.

 Steps to Configure Notification by Assignment Group

1. Create a Notification

   • Go to System Notification > Email > Notifications.

   • Click New.

2. Fill Basics

   • Name: Case Assigned to Group

   • Table: Case (or Incident/Task, depending on your use case)

   • When to send: choose Record inserted or updated.

3. Condition

   • Condition: assignment_group IS NOT EMPTY

   • If you only want on create: Assignment Group changes = true, or State = New.

4. Recipients

   • In the Who will receive tab, choose:

     • Users/Groups in fields → select Assignment Group.

     • This way, all members of the current assignment group will get the notification.

5. Email Template

   • Subject: New Case Assigned to ${assignment_group}

   • Body: add useful info like ${number}, ${short_description}, ${assigned_to}.

6. Condition :current.assignment_group.changes() || current.operation() == 'insert'