How to trigger email notification for added users after task have been assigned.

DevtoSME
Giga Guru

i created  two additional fields on the change request that will allow for 'additional approvers' for change task.

i mocked the OOTB "assigned to you" email templates so they can send to the approvers also.

 

How do i get an email send to an approver if they have been added after a implementation task has already triggered. the work notes email notification adjust and shows the added approvers but the assigned to you notification does not send out another email for the added approvers. i added updated AND inserted but no additional email was produced.

 

how should i configure the email notification to get achieve this.

(screen shot attached)

1 REPLY 1

Slava Savitsky
Giga Sage

If you are using list fields that can hold multiple references (like watch list), you will to parse them and compare the previous and the current values using a script in order to determine which references were added or removed. This article explains how to do it.