How to turn defects / enhancements tasks on

[johannes5]

Hi ServiceNow Community Developers,

Is there a way to turn on the enhancements and defects task? What we are looking for here is something similar to problem tasks which is currently available as a plugin that you just activate and the problem tasks related list is just there. Does ServiceNow provide something like that for defects /enhancements or this is something that one may have to create from scratch. Please advise.

Thanks,

Johannes

[Community Alums]

Have you looked at using Release Management:

http://wiki.servicenow.com/index.php?title=Release_Management_Tools

Might be a little more robust than what you're looking for, but it has that type of functionality. You could also build a record producer people could submit their enhancement requests or bug fixes to, then fire off a simple workflow that goes to an approval or review task. If deemed important enough, gets pushed through to an actual assigment task for a person or group. I'm looking at building something similar to handle task requests between different IT groups, as opposed to everyone just sending Incident tickets to eachother.

Cheers,

Tim

[Anurag Tripathi]

Just adding a little to what Tim suggested. In my instance we are already using this package completely including defects and enhancements. You can read more here.

SDLC Scrum Process - ServiceNow Wiki

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Scrum Process Flow

Visit http://docs.servicenow.com for the latest product documentation

[johannes5]

Hi Guys,

Thanks for your responses, I am currently pursuing your leads. Also I am going to SN user group meeting this Thursday and will hopefully find more info about this question from the experts.

Thanks,

Johannes