How to update sc_task record using flow designer?

[Jessica28]

Hello,

We are trying to use inbound email in flow designer to create request, rtim and task. It creates the records fine.  However, we stuck on how to update the task that is related to RITM record.  Could someone please help us?

Thank you

[AnirudhKumar]

Hello Jessica,

You are almost there.

We have the Requested Item pill on the Data section readily available.

Use the condition : Request Item is <<pill>> . (See image below)

[Jessica28]

AnirudhKumar,

I have tried that condition many time, but it keeps returning 0 record.

Here is the log:

[MrMuhammad · Accepted solution]

Actually, you need to apply some wait before look up records action. Use wait for duration flow logic and give it a few secs and then try. E.g. 5 secs for testing.

So what's happening is that in the first step it's submitting the catalog item request and right after that when you try to lookup the task is not there because it could take few moments. 

Wait for duration will help you for sure if it runs after the task created.

[Jessica28]

I spent the entire days trying to get it to work, but I have no luck. 

You got it correct Muhammad about the timing. It is working now. 

Thank you so much for pointing that out.