How to use template for kb articles

Mi4 · ‎05-31-2020

Hi,

There is a table with check boxes that determine whether knowledge can be created.
If this checkbox is updated with true, a knowledge article will be created.
Up to this point, it was realized, but I would like to create it using a template.
When I create a template, I get the following error:

business rule:

add 29 Lines

How can I solve this and call the template I created?

Thanks in advance.

Pradeep Sharma · ‎05-31-2020

Hello MI,

applyTemplate is not available to scoped apps. Can you try with workaround mentioned here https://community.servicenow.com/community?id=community_question&sys_id=580e0baddb9cdbc01dcaf3231f96...

Reference script by Paul.

var sys_id_of_template = '56a8e507db6b26405accd5f0cf96190b';   


var grObj = new GlideRecord('incident');   


var t =   new GlideTemplate.get(sys_id_of_template);   


t.apply(grObj);

- Pradeep Sharma

View solution in original post

Mi4 · ‎05-31-2020

Hi,

Thank you for your infomation.

I'll refer to.

Regards,