How to use ${URI_REF} to populate Know Article number instead of short description

[Snow-Man]

Hi everyone,

I want to populate Knowledge article number in my notification which should redirect me to the knowledge article in backend view (NOT PORTAL). my notification is on Knowledge table

How can I achieve this? 

thanks,

everyone

[Ankur Kasana]

Hi,

Follow these steps:

1. Open the notification record.

2. Click on the tab what it will contain.

3. Inside HTML editor Use like Knowledge Article Number : ${REF_URI} for knowledge article number as backend link instead ${URI_REF}.

4.Save the record and see in the preview.

Please mark my answer Helpful after implementing 

Thank you

[Snow-Man]

Hi, this didn't work for me but thank you for your time 🙂

I used the mail script what voona shared and it work wonders.

[Voona Rohila · Accepted solution]

Hi @Snow-Man 

${URI_REF} - Will give display value of the record as link text. ( What is the display Value of the knowledge Table in your instance?).

Alternatively, You can write a email script with below code and include that in your notification to get the link with number.

var requestUrl = '/kb_knowledge.do?sys_id=' + current.sys_id;
 template.print('<a href="' + requestUrl + '">' + current.number+'</a>');

[Snow-Man]

Thanks Voona, it works for me...