How to Whitelist domains to receive Inbound emails

[shaik_irfan]

Hi,

We have few domains to which ServiceNow restricting to receive notification whcih i am not able to troubleshoot now i want to whitelist few of the domains to receive email notirication.

Can anyone please suggest me how to acheive this 

[Deepak Ingale1]

Hi,

Below two links will help you to troubleshoot

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/concept/c...

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/task/blac...

Note: Please mark reply as correct if it has answered your question OR mark it as helpful if it has assisted you to find the issue.

[shaik_irfan]

Hi Deepak,

I already gone through the Email filter where i dont see any Blacklisted domains. 

And other link Security Instance i unable to find in the Navigator i only Instance Security Dashboard guided setup module where i dont see any such option. Do we need to have any plugins activated to see Navigate to System Security > Instance Security Center ? 

 

[Deepak Ingale1 · Accepted solution]

Hi,

This is available in Madrid release and that may be the reason you are not able to see instance security center, however, please go through below blog article which might assist you.

https://community.servicenow.com/community?id=community_blog&sys_id=4acd62e9dbd0dbc01dcaf3231f961958

Also, please see inbound email actions as well if someone has written a code to ignore emails coming from particular domain

https://community.servicenow.com/community?id=community_question&sys_id=ef290fe1db5cdbc01dcaf3231f96...

I would also see in the JUNK emails or Ingore emails if any emails are found there

Note: Please mark reply as correct if it has answered your question OR helpful if it has guided you towards finding the solution

[Rashmi Bansal]

Hi Shaik,

You can create your custom table and include all the email ids in that which you want to white list.

And then you can check in the email filter condition script that if the email id exists in that table then it is considered as white listed and should be ignored.

Thanks,

Rashmi