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01-12-2025 11:56 PM
Unable to trigger HR Task using HR service activity. I tried and template is not triggering on Task, Don't know what's wrong
Solved! Go to Solution.
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01-13-2025 12:04 AM
Are you using 'HR task' table on HR Template ??
If Not using choosing HR task you won't get option for HR Task Type.
And in HR service please choose Service Activity and under service activity use Task and choose your HR template.
That Should solve the issue
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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01-13-2025 12:16 AM
Have you selected the fulfillment type as "service Activity "
and Have you selected as below
if not please try and revert
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

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01-13-2025 12:23 AM
@SandeepKSingh Could you please share some more details on your HR Service Activity configuration, may be a screenshot will help.
Also, please check the fulfilment type of your HR Service, it should be Service Activity
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01-13-2025 12:12 AM
I mean here HR task is not creating even after choosing HR Template correctly . Under HR service I choose service activity and add task under it but task is not triggering
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01-13-2025 12:16 AM
Have you selected the fulfillment type as "service Activity "
and Have you selected as below
if not please try and revert
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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01-13-2025 12:58 AM
Thanks @Ravi Gaurav and @Sandeep Rajput
The HR Task was some hoe missing from template and state was set to --none-- so it was never triggering.
I have change to Reay and selected the task and it worked

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01-13-2025 12:23 AM
@SandeepKSingh Could you please share some more details on your HR Service Activity configuration, may be a screenshot will help.
Also, please check the fulfilment type of your HR Service, it should be Service Activity
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01-13-2025 12:31 AM