HRSD

Go to solution
Gangaiah Deepu
Tera Contributor

‎01-12-2024 03:42 AM

The country filters are missing when a user is browsing 'information'. Please add the filters so a user can navigate the content more easily. The filters are available when the user searches. See attached screenshots.

Preview file
57 KB
Preview file
59 KB
0 Helpfuls
  • 334 Views
1 ACCEPTED SOLUTION

Go to solution
JaeggerLegane
Kilo Sage

‎01-12-2024 10:05 AM

Hello Gangaiah,


These filters are controlled by what are called "Facets" in AI Search.
Have you verified whether the conditions behind your facet configurations are set up correctly?

You can find these settings via:
1. Filter Navigator -> AI Search -> Search Experience -> Search Applications
2. Open the relevant search app (likely ESC Portal Default Search Application in your case)
3. Go to the tab "Facets" and verify the facet fields are correctly mapped

--------------------------------------------------------------------------------
If my post helped you, please click the accept solution button and hit the thumbs up! Thank you!

View solution in original post

1 REPLY 1

Go to solution
JaeggerLegane
Kilo Sage

‎01-12-2024 10:05 AM

Hello Gangaiah,


These filters are controlled by what are called "Facets" in AI Search.
Have you verified whether the conditions behind your facet configurations are set up correctly?

You can find these settings via:
1. Filter Navigator -> AI Search -> Search Experience -> Search Applications
2. Open the relevant search app (likely ESC Portal Default Search Application in your case)
3. Go to the tab "Facets" and verify the facet fields are correctly mapped

--------------------------------------------------------------------------------
If my post helped you, please click the accept solution button and hit the thumbs up! Thank you!