I am trying to modify a macro but getting 'This item is read-only based on its protection policy'

[jesusemelendezm]

I need make a modification of the jelly code for this sc_order_status_view_intro_text but I am being prompted with msg 'This item is read-only based on its protection policy'

Any hints on how to modify this item?

[jesusemelendezm]

I have tried that and still the REQ number is hyperlinked.

[Deepa Srivastav · Accepted solution]

Sorry i missed this..i thought i replied to it but when i checked now, it was not there..Please goto sys_properties.list and search for glide.sc.use_cart_layouts property and make it false. This will surely work.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

[jesusemelendezm]

Thank you, I figured that properties on the wiki this morning. I thank you for your help anyways. I will mark as correct your answer!

Enable cart layouts

[shanu]

The response provided on the thread   : glide.sc.use_cart_layouts property and make it false

is for query : configure the "Request number" to be plain text not a hyperlink

Regarding the original query :

I need make a modification of the jelly code for this sc_order_status_view_intro_text but I am being prompted with msg 'This item is read-only based on its protection policy'

The correct response is : You cannot modify this UI macro as this is OOTB and protected.

[shanu]

Application file protection policy

Some application code shipped with the ServiceNow system requires special protection. Only a ServiceNow employee can alter the protection policy and then modify the application file or its related record. A ServiceNow employee cannot edit protected files without first changing the policy designation first.

To prevent customizations from being overwritten by system upgrades, the upgrade process automatically skips changes to customer-updated records. If you modify an application file or related record that is later designated as Read-only in an upgrade, the application file maintains the default protection policy of Write. You keep the existing modifications and can continue modifying the records.