Convert Duration into minute
I have a field on incident table of duration type which contains days hours and minute . Is it possible to convert into minute and auto populate into another field.Thanks,Sourabh
Forum Posts
Using a script include to create an action help please
I have a script include I created called OffboardingUserUtil that has functions in it that will list of tasks, or software they they own. i'm trying to put this into an action but it's not returning anything for the user. I have ran it in background...
Run only one workflow when record producer is ordered
I have a record producer and it has a script to run a specific workflow when a record is created in INCIDENT Table. But if someone order the record producer,only one workflow needs to be triggered. Not the default workflow that is created when a new ...
GlideAggregate and before query business rule
Hi all,I have a before query business rule to restrict knowledge articles for particular users. This is working fine when I do a GlideRecord query on the kb_knowledge table.To explain the problem I am facing a bit more clearly here is an example.Befo...
How to Make Workspace Visible to all Users
When trying to add the public role to workspace access, I get this error. It seems to not want me to add the public role, and I can't save it if I remove all roles. How can I open up a Workspace to all users?
ATF - Queuing Test takes a long time
Hi, since a few days I'm experiencing a strange behaviour while debugging my tests.It takes "ages" to start running and this message is shown at least 2 minutes. The run itself is at normal speed. Unfortunately 2 minutes wait time each time for deb...
Resolved! Task state colors in FSM dispatcher workspace
Hi Experts,Do you know how task state color configuration works in FSM dispatcher workspace? Changing hex value in color field(Ex: #3dd7dd) is not reflecting correctly in dispatcher workspace. Value in color field is working with theme color. Let me ...
Update incident.state when attachment is added by someone from Watch list
HI All, I want incident.state to be updated when an attachment/image is attached to the incident by someone from Watch list.I have a business rule that changes the status to in progress when the caller adds an attachment and and it works well. But I ...
Resolved! Filter Affected CI Related List within Change Request
Hi all, I have the following requirement: Affected CI Related List - Exclude all Non-Operational or Retired CIs from being selectedImpacted CI Related List - Exclude all Non-Operational or Retired CIs from being selected I have tried to add a re...
Urgently needed: static or persistent link for knowledge article
Hi! We are new to ServiceNow. When we purchased the solution we were not aware that the knowledge article ID changes every single time someone updates the article, even at a minor level. This makes it impossible to utilize linked articles on our webs...
Query Planner / Query Executor
Hi all, I attended K24 in May and I recall learning about Query Planner or Query Executor but I can't find any documentation about it. Does anyone have information about these features? I think they were available starting in Vancouver. Thanks!
Change Instance Banner Logo based on users company
Hi All, I want to change the banner logo of instance depending on companies.For example: If any Puma's user logins so he should see puma logo in banner, if any adidas user uses that instance so he should see adidas logo in banner. How can we achieve ...
Resolved! How to remove certain columns in the child table that is extended from parent table
Hi All, I have a requirement to remove some of the columns in the child table B which is extending from the Parent table AParent table (A) has "requested for" and the "impacted user" columns that is extended to child table(B).How to achieve this scen...
sn-avatar
I want to configure the style of the avatar via the sn-avatar directive, but I can't find it in the Service Portal/Angular Provider module. This is not surprising to me, but I have no idea where else to look. Can anyone guide me to where this, and p...
