OverviewOverviewGlideAjax can be tricky to use due to its client-server structure. To simplify its implementation, I created this color-coded example to ensure all details are covered when setting up a new call. This guide includes an image, text, an...
In SOW, under Record Information for an Incident, I want to add a box in red and green color and the text in the box should be "VIP" and "EXEC" respectively. Can someone please help me how to add it? I have modified the OOB Script Include "SOWInciden...
Hi I have business rule Close Item which closes items after some time. During running update other business rules are fired. I want to disable one particular BR during execution of Close Item BR. Option setWorkflow(false) cannot be taken into account...
Hi All,How to add a reference record link like {URI_REF}in the Send email action in flow designerI have seen the link generator but I couldn't find that action in the Can someone tell me the how to achieve Thanks
Is it possible to modify the OOB assignment group metric to display a different value? my goal is to display the previous group along with the new group:current.u_previous_assignment_group + ' -> ' + current.assignment_group.getDisplayValue();
Hello, While performing Service Mapping I am getting error:Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection Can somebody help here please? thank you
I have a script include and catalog client script (below). My alert shows a comma separated list of subcategory value, subcategory label for all the correct choices based on the dependency to category. My only issue is getting those values "into" th...
how to create custom express list
I'm trying the value of the Shared Service field of an SPC record based on the value of a field within a Department record. At the moment, I've got it working in a background script as below: var test = new GlideRecord('u_cmdb_ci_capability_provision...
Hi all,I have a requirement to show Requested Items as a Related List on our Environment form, based on the name of the Environment selected against the Catalog Item that forms the Request. For example, if the Cat Item Variable selected on the Reques...
Hi All, Notification preferences is not available in employee center. This option is there in service portal but not in employee center can anyone help me here how to add that in employee center as well
When select "On hold" button the Demand state is set as "On hold" and you have to set a "Return date". When return date has arrived i need to set the previous state that the Demand was before "On hold" state.I tried with BR but it doesn't work becaus...
Hi all, I've perhaps a basic question, albeit one that isn't covered in the product documentation:In the OOB Azure Monitor Connector Instance, I'm unsure what is needed for Host IP field. Is it the IP of the MID server host, or the Azure host IP? Or ...
Hi All,When a user (not an admin) opens a record from the portal that was not created by him, there is no option for adding a new message in the activity stream (even though they are in the same group).Does anyone knows how to fix it? Thanks in advan...
HiWe are looking to implement the ServiceNow Jira spoke. For the push flow from ServiceNow to Jira, OAuth is supported with Jira as the OAuth server.Is it possible to use Entra as the OAuth provider rather than Jira and still have the data push from ...
