Dear all,We are sending some information to a Jira Data Center some information from ServiceNow.What we need to do is to sending at same time a New Status and a Worknote update in the same payload using API.What is the way I could build that payload ...
I created a Stakeholder list report for my Demands, but the list view displays a new line for the Demand for each stakeholder. I was wondering if there is a way to display a given Demand that would also show all the associated stakeholders on that s...
Hi,We have recently installed the CIO dashboard in our instance according to the installation guide from ServiceNow (attached document) which is fairly something new for me.We are able see the dashboard and all the demo data that has been loaded as a...
How can we make an incident with sensitive information not accessible for everyone just for the InfoSec team.we tried different options but nothing seems to work for what we are looking for. Thank you in advance.
OverviewOverviewGlideAjax can be tricky to use due to its client-server structure. To simplify its implementation, I created this color-coded example to ensure all details are covered when setting up a new call. This guide includes an image, text, an...
In SOW, under Record Information for an Incident, I want to add a box in red and green color and the text in the box should be "VIP" and "EXEC" respectively. Can someone please help me how to add it? I have modified the OOB Script Include "SOWInciden...
Hi I have business rule Close Item which closes items after some time. During running update other business rules are fired. I want to disable one particular BR during execution of Close Item BR. Option setWorkflow(false) cannot be taken into account...
Hi All,How to add a reference record link like {URI_REF}in the Send email action in flow designerI have seen the link generator but I couldn't find that action in the Can someone tell me the how to achieve Thanks
Is it possible to modify the OOB assignment group metric to display a different value? my goal is to display the previous group along with the new group:current.u_previous_assignment_group + ' -> ' + current.assignment_group.getDisplayValue();
Hello, While performing Service Mapping I am getting error:Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection Can somebody help here please? thank you
I have a script include and catalog client script (below). My alert shows a comma separated list of subcategory value, subcategory label for all the correct choices based on the dependency to category. My only issue is getting those values "into" th...
how to create custom express list
I'm trying the value of the Shared Service field of an SPC record based on the value of a field within a Department record. At the moment, I've got it working in a background script as below: var test = new GlideRecord('u_cmdb_ci_capability_provision...
Hi all,I have a requirement to show Requested Items as a Related List on our Environment form, based on the name of the Environment selected against the Catalog Item that forms the Request. For example, if the Cat Item Variable selected on the Reques...
Hi All, Notification preferences is not available in employee center. This option is there in service portal but not in employee center can anyone help me here how to add that in employee center as well
