I have a flow that works fine when running in Test mode, but not completely, when it is activated. The trigger works ok, but then during a For Each (shown in the attachment) it says it is evaluated to False. The thing is that in test mode, the exec...
Currently, I am using alert management rules to automatically create an incident when an alert is created, but I would like to create an incident only if a specific event occurs "5 or more times within 3 minutes." How can I do this?
Hi all, currently, the faceted search widget is using the following key : ${{{t_label}} results for "{{data.q}}"} I'd like to create it's French translation. I tried creating a new UI Message record with the following configurations:key : {{t_label}}...
All, I want to modify banner logos for different companies.The banner should show Puma's logo if a Puma user logs in, and adidas' logo if an adidas user logs in.All, I want to modify banner logos for different companies.The banner should show Puma's ...
Hi all,Just wondering if someone is able to help understand this script within business rule pleaseThank you (function executeRule(current, previous /*null when async*/) { // Add your code here if(current.reassignment_count == 2){ curren...
We don't want the Agency Information tab to show up when we're looking at a Case from the CSM configurable workspace. How do I hide it?
Hi,I have a scenario where I have to test where 'Requested For' user and 'Opened By' fields has to be different. I tried to submit the catalog item, and opened it by impersonating with another user. Still I am seeing myself in both the fields. Kindly...
Assignment group should not be updated more than 4 times for an incident. can anyone say how to do it?
Hi,We are trying to explore how we can send customised email notifications to a targeted audience (Say Employees only/ Location specific). I tried using the Email Notification functionality via Content Library - but do not see a few fields like Targe...
Hello All,We need to have pop up message should show which need to support in classic ui and workspace. The message should have number and state and category which will receive in JSON response but should show Yes or No{"cases":[{"number":"CS149263",...
Hi Experts, I was looking for hiding the few unnecessary extended fields from Parent table('Task') in to my custom table(child table - 'xyz') while filtering the records through column names. I see more than 50 fields which are not required to be sho...
Every now and then for a long while we heard from our citizen developers that apps didn't behave as developed in target instances after being published or deployed from the dev instance, this because they were missing choice or fulfillment configurat...
I have been asked to investigate the possibilities for exporting the free-form roadmap from the Portfolio Planning Workspace (preferably to PDF). From what I understand, there is no option beyond printing to PDF, but this view does not render in the ...
It should display sequence wise as it was defined in Incident table .Why it is not getting sorted as per the sequence .
Hello experts, I would like to prevent duplicate software entitlements from being created. Not sure how to to best implement this? Right now users submit a software request via Service Portal. After approved, the request will then create a new entit...
