Create new Field and should not show on the form but present in backend
Create new Field and Field should be active and should not be shown on the o form or workspace but should be available on the backend.can anyone help on this please?
Forum Posts
Resolved! Teams Tab is not working to access service portal
Hello,When integrating MS Teams with ServiceNow the custom portal is not displaying in the chat tab. The error states: "Error while authorizing the user". UPN is the same as user email, integration with virtual agent works, the bot is responsive, the...
Resolved! Populate info message when location field is empty.
Hi Team, I have a reference field named asset tag which refers hardware table in a catalog item. Also i have an another field called location which is autopopulated according to the location value in hardware table with respect to corresponding asset...
Reference field is not showing any value based on the selection from another choice field
I have 3 fields called Server, Web Application & Web Components. The server field returns the cmdb child cis, where the web application returns the value of parent.sys_class_name when i select server. Both of these fields are working. My issue now, w...
On Load client script is not working to make checkbox true if another date field is not empty.
Hi All,I am new to ServiceNow and facing an issue, I have written an on load client script to make checkbox true if other date field is not empty.As per my understanding my code is correct but is is not executing. ON Load Script - function onLoad() {...
CMDB IRE Not Working
Hello Team,I have configured an identification rule for the hardware class, specifically for the name attribute. However, I am still encountering a significant number of duplicate CIs being imported from the third-party tool, despite having confirmed...
Priority-Based Dynamic Sorting of Work Items in the Service Operations Workspace
Hello, I’m attempting to dynamically sort the queue inbox with work items based on the priority of incidents. However, when I configure the "Work Item Sort Order," it only applies after reloading the queue, rather than updating dynamically. I suspect...
Resolved! Challenges with setting "Use Cart Layout" to false and associating Requests to Parent Cases
We had a request a while back to remove the "Quantity" from certain catalog items. This was implemented setting "Use Cart Layout" to false on these catalog items. It has now been reported that when a Request is created using said Catalog Items using ...
ServiceNow shortcut cuts keys
Hi All, Could you please share some of the shortcut keys in the ServiceNow It will help all developers Example : 1. incident.LIST ---> it will open a list of incident record in new tab 2. incident.list ---> it will open a list of incident record ...
How to access PDI instead of app engine studio.
When logging on to the developer site how do I access the PDI and work on the instance instead of being directed to the app engine studio? i want to do the learning courses on the dev site not build an app as of right now.
Resolved! Convert xml to json in washington version
Hi, I am working on a soap integration and the information is retrieved in xml format. I need to convert it to json in order to use the values that are being returned. I am thanking in advance for any help.
Resolved! How Last login time works?
Hello Everyone, I have a question. I need to understand how the "Last login time" in sys_user table works. So everytime when the user log in, something (and that is what I need to now) will trigger Login Event and then "Last Login time" script action...
Resolved! How to remove users, roles and set the group fileds empty from workflow run script
@Ankur Bawiskar ,I am trying to delete the group members and set the group values empty with below workflow run scriptbut not workingvar grpId = current.variables.u_existing_group;//set the group fileds emptyvar gr = new GlideRecord('sys_user_group')...
Lookup using list - Pop up - sys_ref_list
Hello everyone, im looking into implementing customly a ui action list button 'Add All' for a related list single selection using lookup, that would based on filtering that the end user does takes all the possible records and ads them to the target_f...
Hide fields on Service catalog
Hello, I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two cata...
