I can't get the Request Approval UI Action to Work

[robinf_chadwick]

We're on Istanbul Patch 9a

Am trying to insert new steps into our Change workflow to allow for assessment of risk before approvers are asked to approve changes.

I have added a stage in the Process Flow called assess_risk to show in the Process Formater

I have added a choice called Assess Risk to the state field for change requests

I have added 2 steps to the workflow to set the state to "Assess Risk" and then wait for the state to move to Assess (for approval)

The UI Action for Request Approval says this

When I click on the Request Approval button on the change record, nothing happens. However, when I manually change the state on the change form to assess, the workflow progresses and approvers are asked to approve the change.

Thanks In advance.

[swong212]

I think the problem is using the 'Set Values' activity.

Replace that with a 'Run Script' and set your values there.   Be sure to set the value like Tyler suggests.