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05-18-2022 05:52 AM
I need a variable preset to a particular choice for only one catalog item.
The variable is apart of a variable set that is on multiple catalog items and I don't want any changes to them only the one catalog item. Which is Classification > UnClass. It should be set by default every time a user opens the catalog. They should see that data prepopulated.
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05-24-2022 03:57 AM
You can not populate the values using the UI Policies, the answer that you have marked correct does not relate to the question you have asked.
You would need to create a onLoad catalog client script on that particular catalog item and populate the classification variable with the desired choice.
Please mark reply as Correct/Helpful Thanks!
Regards,
Deepankar Mathur
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05-18-2022 07:27 AM
you can check the approach mentioned by Deepankar
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-19-2022 08:44 PM
You wanted to populate choice for particular catalog item
But the answer marked as correct mentions about UI policy which is not setting the default value
You should use the approach mentioned by
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-24-2022 03:57 AM
You can not populate the values using the UI Policies, the answer that you have marked correct does not relate to the question you have asked.
You would need to create a onLoad catalog client script on that particular catalog item and populate the classification variable with the desired choice.
Please mark reply as Correct/Helpful Thanks!
Regards,
Deepankar Mathur

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05-18-2022 01:46 PM
As Catalog UI Policy condition, select your classification = Unclassified. Prefer to create these rules into the specific items rather than into the Variable set itself.
Example: (variable set name Basic fields)
Mark correct if it was helpful 🙂