I need help with Flows

[Arthur Sanchez]

I'm trying to set up a flow where, as soon as a ticket is created, its status stops being opened and becomes pending, and the impacted service (chosen by whoever created the ticket) is similar to a group, the flow works the first time HOWEVER , when I change the impacted service it is not changing the assignment group.

I want to find a way that, if the impacted service is changed, its designated group also changes, my flow is like this:

the situation is, the impacted service is service number 1, so the assigned group that will resolve is group 1, however when the service is changed from 1 to 2, the assigned group is still 1, and I am unable to change it to 2, and so on goes the flow

[maroon_byte]

Your flow works on only when the state is Open... so are you changing the impacted service when the state is not Open?

[Arthur Sanchez]

When the ticket is opened, the flow fires the trigger, an action changes its state to pending assignment and depending on the impacted service it is assigned to a group, My problem is, when I change the impacted service after it has already been assigned to a group, the assigned group does not change, and that is what I am trying to solve

I want that when the impacted service changes, the assigned group changes correspondingly

[luffy3478]

create a sub flow/ flow and trigger it sepearately for updating the assignment group

[Arthur Sanchez]

I don't understand, and I don't know how the subflow would work, shouldn't a flow already do this directly?