I want Incident caller details only shows as user ID and Email ID.

[dhineshkumar]

Hi Experts 

When I click on my incident caller details. I want see only User Id and email address. How to achieve this task.

Thanks in advance.

[Dr Atul G- LNG]

Hi @dhineshkumar 

This is sys user pop up view, you need to update this, but may I know why only 2 fields you want to show.

[Omkar Kumbhar]

Hello @dhineshkumar ,

As replied by Atul, You need to create or check if there is exisiting sys_popup view.

Please find the below Servicenow article for more details.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116883

Thank you,

Omkar

[shyamkumar VK]

@dhineshkumar  , here is the Solution for this Dinesh , this below Article specifies how you can design the and show only User ID & Email 

https://snprotips.com/blog/2016/1/19/using-syspopup-view-to-customize-flyoutpopup-info-on-reference-...

Regards,

Shyamkumar

[Deepak Shaerma]

Hi  @dhineshkumar 

To view only User ID and Email address in the pop up view of incident caller. please follow these steps below:

### Step 1: Customize the Popup View

To customize which fields appear in this popup view in ServiceNow, follow these steps:

1. Navigate to the User Table: Go to the Application Navigator and open User table just by typing sys_user.LIST 

2. Open a User Record: Open any user record by clicking on a user’s name.

3. Access View Context Menu: Right-click on the header of the user form (where it says “User” and the user’s name) and select “Configure” > “Form Layout”.

4. Switch to the Correct View: If not already focusing on the correct view (the one used in the popup), you might need to switch to it by using the “View” dropdown at the top of the Form Layout dialog. Often this is the “Reference” view, but if your instance uses a customized view for these popups, select that.

5. Customize Fields:
- Remove Unwanted Fields: You’re likely to see a list of the fields currently shown in the form. From here, you would move all fields that you do not want to appear in the popup (such as first name, last name, phone number, etc.) back to the “Available” list.
- Include Desired Fields: Ensure that only “User ID” and “Email Address” (or their equivalents, depending on the naming conventions in your instance) remain in the “Selected” list.

6. Save: Save your changes and exit the configuration dialog.

7. Check your view after selecting the Caller in incident form.

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help us a lot.
Thanks & Regards 
Deepak Sharma