I want make source is phone default for particular groups

[Talari Balateja]

Hi,

When monitoring team & delivery team members are creating security incident then source should be "phone" by default. it should restrict others to create a source is phone.  

EX:

I'm member of monitoring team and I'm creating security incident after click on new button then source should be phone for me and for others it should be none.

Regards,

Sanju

[Talari Balateja · Accepted solution]

@abhishekdalvi 

it's showing error, even the part of that particular group and after that I added myself as user from that particular group. then it's working fine but for the existed users it's not working. I'm I created function in right way? why it's showing error like this.

EXISTING USERS:

FOR ME:

CLIENT SCRIPT:

function onLoad() {

var sysid = g_user.userID; //get current user sysid
var ga = new GlideAjax('sn_si.CheckUserGroup'); //script include name
ga.addParam('sysparm_name', 'getgroup'); //function name
ga.addParam('sysparm_name_sysid', sysid); //passing sysid to server
ga.getXMLAnswer(getGroup);
function getGroup(response) {
if (response == 'true') {
g_form.addInfoMessage('Part of group');
g_form.setValue('contact_type','dlp');
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
} else {
g_form.addInfoMessage(response);
g_form.addInfoMessage('Not Part of group');
g_form.setValue('contact_type', '');//Keep blank
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
}
}
}

SCRIPT INCLUDE:

var CheckUserGroup = Class.create();

CheckUserGroup.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

       getgroup: function() {

var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client

        var mem = new GlideRecord("sys_user_grmember");

mem.addEncodedQuery('user='+ usersysid+'^group=53a2232a97dc71d047f0b147f053af44^ORgroup=961b73ee47d471d0de549f97536d4300'); // Replace your group sys id in this query

        mem.query();

        if (mem.next()) {

            return true;

        } else {

            return false;

        }

    },

    type: 'CheckUserGroup'

});

FUNTION GET GROUP:

[Maddysunil]

@Talari Balateja 

Update code, also pls apply some log:

(function executeRule(current, previous /*null when async*/) {
// Check if the current user is a member of monitoring or delivery team
var currentUser = gs.getUser();
var monitoringTeam = gs.getUser().isMemberOf('Phone Monitoring Team');
var deliveryTeam = gs.getUser().isMemberOf('Secure Delivery Team');
if (monitoringTeam || deliveryTeam) {
// Set source to "phone"
current.contact_type = 'phone';
}
})(current, previous);

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Talari Balateja]

@Maddysunil 

tried but it's not working.

[Maddysunil]

@Talari Balateja 

1. Check Group or Role Names: Ensure that the group or role names 'Phone Monitoring Team' and 'Secure Delivery Team' are correct and exist in your ServiceNow instance. Even a small difference in names can cause the script not to work.

2. Debugging: Lets inspect where code is getting failed

(function executeRule(current, previous /*null when async*/) {
    // Check if the current user is a member of monitoring or delivery team
    var currentUser = gs.getUser();
    gs.info("Current User: " + currentUser.getName()); // Log current user
    var monitoringTeam = currentUser.isMemberOf('Phone Monitoring Team');
    gs.info("Is in monitoring team: " + monitoringTeam); // Log monitoring team membership
    var deliveryTeam = currentUser.isMemberOf('Secure Delivery Team');
    gs.info("Is in delivery team: " + deliveryTeam); // Log delivery team membership
    
    if (monitoringTeam || deliveryTeam) {
        // Set source to "phone"
     gs.info("GroupMemberLog "+"InsideIf");
        current.contact_type = 'phone';
    }
})(current, previous);

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[abhishekdalvi]

Hi @Talari Balateja ,

You can go with the below mentioned solution.

1. Create a client script (onLoad) and paste the below code -

function onLoad() {
	
    var sysid = g_user.userID; //get current user sysid
    var ga = new GlideAjax('global.CheckUserGroup'); //script include name
    ga.addParam('sysparm_name', 'getgroup'); //function name
    ga.addParam('sysparm_name_sysid', sysid); //passing sysid to server
    ga.getXMLAnswer(getGroup);
    function getGroup(response) {
        if (response == 'true') {
            g_form.addInfoMessage('Part of group');
			g_form.setValue('field_name','choice_name');
			g_form.setReadOnly('field_name',true); // If you want to restrict the field from changing value
        } else {
			g_form.addInfoMessage(response);
            g_form.addInfoMessage('Not Part of group');
			g_form.setValue('field_name', '');//Keep blank
			g_form.setReadOnly('field_name',true); // If you want to restrict the field from changing value
        }
    }
}

2. Create Script Include with below code and name -

Script include name - CheckUserGroup

function name - getgroup

Accessible from - All Application scope

Client callable - true

Code - 

var CheckUserGroup = Class.create();
CheckUserGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
       getgroup: function() {
		var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client
        var mem = new GlideRecord("sys_user_grmember");
		mem.addEncodedQuery('user='+ usersysid+'^group=aaccc971c0a8001500fe1ff4302de101^ORgroup=019ad92ec7230010393d265c95c260dd'); // Replace your group sys id in this query
        mem.query();
        if (mem.next()) {
            return true;
        } else {
            return false;
        }
    },

    type: 'CheckUserGroup'
});

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me.

Thank you!

[Talari Balateja]

@abhishekdalvi 

I got this error:

Client script 

function onLoad() {

var sysid = g_user.userID; //get current user sysid
var ga = new GlideAjax('sn_si.CheckUserGroup'); //script include name
ga.addParam('sysparm_name', 'getgroup'); //function name
ga.addParam('sysparm_name_sysid', sysid); //passing sysid to server
ga.getXMLAnswer(getGroup);
function getGroup(response) {
if (response == 'true') {
g_form.addInfoMessage('Part of group');
g_form.setValue('contact_type','DLP');
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
} else {
g_form.addInfoMessage(response);
g_form.addInfoMessage('Not Part of group');
g_form.setValue('contact_type', '');//Keep blank
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
}
}
}

Script include:

var CheckUserGroup = Class.create();

CheckUserGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {

       getgroup: function() {

var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client

        var mem = new GlideRecord("sys_user_grmember");

mem.addEncodedQuery('user='+ usersysid+'^group=53a2232a97dc71d047f0b147f053af44^ORgroup=961b73ee47d471d0de549f97536d4300'); // Replace your group sys id in this query

        mem.query();

        if (mem.next()) {

            return true;

        } else {

            return false;

        }

    },

    type: 'CheckUserGroup'

});

Function: