I want to send out service request survey for every third ticket

Yasmin Shaikh1
Tera Contributor

‎07-08-2024 12:41 PM

I would like to do the set-up a survey for service request table for every third ticket.

can anyone please help to set this up.

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James Chun
Kilo Patron

‎07-08-2024 01:59 PM - edited ‎07-08-2024 01:59 PM

Hi @Yasmin Shaikh1,

 

I think you can do one of the following:

  • Set the Trigger Condition to be triggered randomly with a probability of 33%, or
  • Write a custom Business Rule that would count the total number of requests vs surveys and trigger if required

JamesChun_0-1720472367785.png

 

Personally, I would go with the first option (although it's not guaranteed that a survey will be sent out on every 3rd ticket) if you want to minimize customization.

 

Cheers

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