if incident task state is one of closed complete, closed incomplete, closed skipped then form should be in read only and ative= false

[yogesh jori]

 if incident task state is one of closed complete, closed incomplete, closed skipped then form should be in read only and ative= false

[Hajar BENJAHHAR · Accepted solution]

Hello, 

Your goal is to set actuve to false and at the same time to disable all fields in the form. 

Propostion to achieve this is to create a display business rule and a client script. 

    1- Display business rule : 

    2- client script : 

function onLoad() {
// put the desired states : 
    if (g_scratchpad.active=="false" && (g_scratchpad.state =="6" || g_scratchpad.state == "7" || g_scratchpad.state == "8")) {
        //Set all fields read only
        for (var x = 0; x < g_form.elements.length; x++) {

            g_form.setReadOnly(g_form.elements[x].fieldName, true);
        }
    }

}

Regards, 

Hajar