Hello All,On Incident form when you click on Create New Template button "+", a form is opened.(you get this button when you toggle Template bar)My question is simple. From where these fields (highlighted in yellow) gets added or populated in the Temp...
Hi - I am very new to ServiceNow development and I am wondering how I would go about triggering a flow when a Survey is submitted. What we are trying to accomplish is that once a survey response is submitted, that user's manager shoudl be prompted to...
Hello all! I need help with this. I have a record producer, when it gets created, the approval group gets an email notification to ask for approval. What I need to do is when anyone approves, change the state to 'Approved'. Script: var sys_id = '9fc...
Hi All,We are trying to call a script include from catalog client script in HR scope. But the script include is not at all executing. Client script : g_form.clearOptions('u_subcategory');g_form.addOption('u_subcategory','','-- None --');var Ajax = ne...
Hello, I'm trying to add consumable assets off the same model to different accounts using different asset tag and/or serial number. But the asset gets added to the first account, and I'm not able to create additional assets for the same model on othe...
Hi All, I have query about keyword search, In incidents table searching filter cannot search Incident via Keywords.Can anyone give me some leads how to configure keywords. Regards,Dinesh
I'm looking to track agent productivity and I'm curious if the Time Worked in a case gets tracked even if the case does not get updated. For example, an agent opens up a record, researches for 20 minutes and then exits the case without updating the c...
I am looking to integrate Absolute (https://www.absolute.com/en/landing/platform/api) with ServiceNOW for Asset Management. I want to pull the assets from Absolute into ServiceNOW. I have reached out to ServiceNOW support and they replied saying th...
Apologies if this has been answered, I have been unable to find a thread related to what I am attempting to do, my knowledge of the terminology may be limited.I would like to configure fields in Agent Workspace to be searchable by their individual co...
I have a requirement to initiate teams bridge call automatically for P1 and P2 incident. For P2 incident I have created one ui action as "Initiate teams meeting" so that when we click on that button it should call rest api of power automate and need ...
Hi Experts, I have a scenario like I have a folder paths like below. Example : A:\DevB:\TestA:\Test\Dev\Example Here my scenario is if folder path is A:\Dev and A:\Test\Dev\Example mean if folder path matches exactly these 2 scenarios then based on f...
Is there any way to replicate the Copy Incident OOB Functionality to the portal? The user will be able to go inside of his incident in the portal and he can click copy incident, then he will be redirected to the 'Create Incident' Record Producer with...
Hello dear community, I need your help: Every time a person resolves a major incident, it automatically pops up the "Post Incident Report" tab. Please see photo attached. In the instance where I work this doesn´t happen and I don´t know why. I have t...
Hi all, I am wondering if anyone can help me. I have done a lot of looking around to try and find an answer to this but unable to find anything. I am retrieving data via Integration Hub Rest and trying to work out how I can get it to populate a tabl...
hi,i have a subflow!This Flow i getting an Incident as an Input form the Main FLow. Reference.Tablei use this record in wait for condition.In the Conditions i use a script.Because i had Problems i just try to create a log. I would expect that, if i m...
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