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Resolved! Issue with getmessage in onsubmit client script

Im using Onsubmit client script which will run on portal form widget. if (g_form.getActionName() == "sysverb_stay") { if (g_form.getValue("stage") == "12") { getMessage("please confirm you are at 'communication' stage and you are...

arey yaar by Giga Guru
  • 1821 Views
  • 3 replies
  • 4 helpfuls

How to access reference variable in Flow Designer

Hi All, I built a flow designer on catalog item and it has got a reference variable "Action" and through the defined script include 3 actions are displayed like Add, Modify & Delete. I would like to check this variable "Action" value during the appro...

manish123 by Giga Guru
  • 6051 Views
  • 3 replies
  • 1 helpfuls

Service Portal add user to watchlist widget

I am making custom widget for ticket page to add user to watchlist similar to the backend. I have been following few solution from the community. I am using sn recode picker and i want output something like in the attached image. And after adding use...

DeeptanshuSuth_0-1670289542162.png

Resolved! Why do workflow Join activities contain an Incomplete path?

I was wondering when a workflow Join activity's Incomplete path would ever be taken?   (This activity has two output paths: Complete and Incomplete)I have a Join that joins up the paths of 2 parallel tasks that occur after a corresponding Branch acti...

GoBucks by Mega Sage
  • 11397 Views
  • 11 replies
  • 6 helpfuls

Roles and ACL

Hi Experts, I would like to find a way to report on the Roles and ACLs linked to a particular table. When I lookat the table security, I can see the list of all the ACLs, but it doesn’t show me the option to add roles column that are linked to the op...

AJ5 by Tera Contributor
  • 3016 Views
  • 4 replies
  • 5 helpfuls

Resolved! Script rows & columns in an Email Script

Following this resolution, I am creating an email script that lists our CI's and owners in rows and columns. I am able to generate the column, but one side (owners) is significantly shorter. The formatting is making this a big challenge as it does di...

nebula by Tera Guru
  • 1956 Views
  • 6 replies
  • 1 helpfuls

Problem-incident relationship

Hello Guys We have a problem record and when we adding an Incident records in related list , The incident with state =closed is not getting added ,I get to know this is OOB  So what need to be configure to enable this behavior so all users with ITIL ...

Mike15 by Tera Contributor
  • 2752 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to auto populate Assignment group and assigned to

Hi, I have the record producer 'Create Incident' which create a record in incident table. On the incident table i have the fields assignment group and assigned to. How can I auto populate these fields using the record producer based on caller_id valu...

Alon Grod by Tera Expert
  • 4362 Views
  • 10 replies
  • 3 helpfuls

Adding additional Attributes to Service Graph connector

Hello Guru's: We are updating our SCCM Connection to Service Graph - and I'm running into some issues. Apparently, as i am new to the cmdb module, HI has stated that adding attributes is not supported by the integration.I'm wanting to add 2 variables...

EricG by Kilo Sage
  • 1587 Views
  • 2 replies
  • 3 helpfuls