Hi Community, I am building a custom Agent workspace and when I try to open an existing Incident record. I see the tab title showing as "Record" instead of Incident Number. This used to work as expected, I do not know what changed recently and lookin...
Hello All,I want to store data in a table from a widget after that I want to fetch data from that .how can I achieve this functionality can anyone please guide me on this?Thank You.
Team, so I have a requirement where I have specific incident CI that adds two catalog items under "Related Links". The goal is when the incident is created and both RITM's are submitted I would like those RITMs to be linked under "Related Records - R...
Hi everyone! How are you?!There is a select options element in the data-table, but "angle-down" does not rotate 180 degrees when clicked, so I am checking the possibility of using DOM manipulation, like this: HTML: <div class="container-icon"> ...
Hi.I have 2 widgets. One has a GlideRecord script. I want to pass the result of this script to be used in another GlideRecord script in a different widget. I dont want to broadcast or emit the result to be used in HTML, I need to use the result in th...
Hi All,In my current organization I found 110 fulfiller licenses allocated to ITSM. Now my general manager wants to reduce the number of Fulfiller users to be lower than 100 due to cost. Please suggest how to find fulfiller users (110) who having ful...
Hi everyone, I created a Record Producer, linked the Incident Table, but when the user submits it is not to create a record in the table, just send a Notification Email to the Group email, only this. Business Rule Advanced:(function executeRule(curre...
Hi all,I have a question related to design of a subflow;If a subflow is called and passed reference to a record as a subflow input, could we use the same record at any step with a wait condition. So for example;A Service Order is passed as input vari...
I have customized installation exit to modify the error message for failed login attempt. It is working as expected in the main console, but service portal login still displays old message. Main console: Service Portal: I have verified that the new...
Hi,I have created scheduled job which will create ptask with short description and description. Now at that time description information should be created as bullets points like 1,2,3 .. etc. I am looking the below var par should be inserted as point...
Hello All, On the service portal all links are showing very light text color without underlining, The Client requirement is to make the text as Dark blue color with linksWhere to do the changes in the service portal to apply for all the hyper linksTh...
Hi All, We are having DOM manipulation script written under Link in our Portal theme. Unfortunately function inside Link is triggered only when the page is refreshed. Is it possible to trigger the function inside Link on page redirection as well?Any ...
I have two widgets, I call one on the other. The problem is that I can not get back the options on the child widget’s script server but on the client script I get them well (see screenshot).Can you help me to fix this problem ? Parent widget:server s...
Can the top navigation bar be edited? That is, can items be removed (such as workspaces) and other item(s) be added? Thank you!
