Hello, I'm working on ATF. I Have created a test case which will create an incident in service portal. Now I want to open the same incident and resolve it in another test case. As I'm not able to get any reference from the previous test. I'm not ab...
If you want to show or create a module with list of all approvals for a particular table, you should navigate to "sysapproval_approver.list" and here add filter "Source table" is "table_name". You've got all approvals for table. Mark Helpful if this...
Hi everyone, I have a requirement that only change_manager role from the change state "scheduled" are allowed to create change_task for normal changes. I considered about a ACL restriction. But its still not working. ITIL users can still create chang...
I created a new view for a portal page and would like to hide the save button. I have odified the JSON to hide UI Actions but I dont not want to hide all...only the save button. The form currently looks like this:I would like for it to look like this...
When we go to Filter Activity and go to Configure Activities we see some fields are available to be selected to add in activity, can we bring in some new fields to Available list by some customization so that i can add Parent comments or any other re...
Hi, I have two variables category and subcategory. Subcategory is a dependent to Category variable. How to restrict a particular choice in subcategory which is dependent to category variable based on user role? I have tried using g_form.removeOption ...
When opening the dependency view from the CI Relations formatter, the page I get taken to is the ngbsm.do?id=sys_id I'm trying to make a UI action to open ngbsm with custom settings applied via URL parameters. So far I'm aware of mapScriptID and mapS...
Hi, I'd like to update Problem Task tickets from an email. The request is to have the "Show Email Details" link appear in the activity journal the same way it does for Incidents. I understand this is an OOB feature for Incidents, Requests and Change...
Dear all, I'm having a problem with List Menu component in a custom Now Experience Workspace. My users who are a non-admin role, could not load the list menu in the workspace I created for them. it appears that it will show an empty page as per the s...
Hi All, I am using the below code to make a variable accept only numeric value but it it not working.Please check and suggest how we can make a field accept numeric values only. function onChange(control, oldValue, newValue, isLoading) {if (isLoading...
Hi Experts, In flow designer, how to use setWorkflow(false). I have tried using below comments but not working.var manager = fd_data.trigger.current.approver.manager;manager.setWorkflow(false);return manager; ThanksIla
Please let me know how we can use Angular JS in UI page in San Diego release?
Background and case needs:I had a need to let agents easily close Incidents, Requested Items (or any ticket type) from a UI Action, and wanted to open the record in a specific view. This is easier in Configurable Workspace, but not so elegant in UI16...
Hi, I am working on a CSM Project and would like to map the below from when a record producer is used, directly into the fields of a case. Mapping required:1. Name (Record producer) -> Short Description (Case)If a certain record producer is used it a...
Hello All, We have a client who host the JIRA on prem, and we are now trying to do a service mapping for this application. Does anyone have related document or any article? Please do share them or if you have any insight on this service mapping, plea...
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