Hello, Is there anyone familiar with how report ranges work? I am trying to show all resolved incidents that is open for more than 7 days using the incident_sla data view. I am using the business elapsed time from incident_sla data view to detect ho...
Hello,I want to create a link on email body and when user links on that link word file need to download, I am trying to include email script in the body but the it's not working. Can someone please suggest the way to achieve it. Thanks,Prudhvi
Hi All, Client have a need to see announcements/messages in a dashboard/widget in the back end (not in the portal). They normally have 500+ announcements (messages) to the internal IT team and they don´t want this to be shown in the portal. Instead t...
Hi,I am trying to figure out the mistake on this script. But no luck.. I am totally new to scripting, hence couldn't figure out where it has gone wrong.Scenario:While submitting Record producer, it has to get assigned to the group as per the sub cate...
Dear community,I have a bunch of files in S3 buckets on the AWS, could someone please explain what would be the most convinient way to pull that data into servicenow?Many thanksKind regardsRG
Hi guys, I have implemented multi row variable set in a record producer. Would anyone know how could I access the variable responses? The solution that I see here points to sc_req_item which I don't have. I checked question_answer table also where th...
Hello, Greetings! I am generating a scheduled email of report which actually triggers an email to some users. But now I have to add someone in the cc . For this i have created a email script.and called this email script in the Introductory message o...
Hi,I have created a Catalog item which creates a new group. I want to create a Catalog client script to pop-up an error when user enters new_group_name which already exists in the group table.Could you please suggest how to achieve this.Thank you
Hi, Im trying to create a UI Policy to make a field visible only when a variable of a specific catalog item is populated with specific value but i cant find the catalog item's variable in the related lists.What should I do?
Hi, im trying to connect my dev and test instances, and I get the following error: unable to connect to remote instance org.apache.commons.httpclient.HttpException: session contains no certificate - Untrusted. Confirm URL is correct and confirm IP Ad...
Hi Team, how to get the work notes and comments for a given incident through the REST API integration from one instance to another ServiceNow instance using GET methodthanks and regards veera
Hi, I have the field 'Allocated Asset' on the sc_task table. I need to make it visible only when the catalog item that the task is created for is 'Add / Return PC' and only when the variable 'Add or Return?' is populated with 'Loan' value.I tried to ...
Hi,We are scheduling reports for monthly and daily incidents.In the subject of that scheduled report, we need to show the current date and month for Daily and Monthly reports respectively.I am able to set the date for daily report but I am facing iss...
Hi @Ankur Bawiskar My requirement isWriting a script on hiding UI action in Agent Workspace. For Agent Workspace case table - hide the following UI actions:1. Create Work Order2. Create Standard Change Please include in the notes how you disabled the...
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