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Resolved! Show all resolved incident tickets open for more than > 7days

Hello, Is there anyone familiar with how report ranges work? I am trying to show all resolved incidents that is open for more than 7 days using the incident_sla data view.  I am using the business elapsed time from incident_sla data view to detect ho...

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AAN by Tera Expert
  • 3117 Views
  • 5 replies
  • 2 helpfuls

Resolved! Download file from link on Email body

Hello,I want to create a link on email body and when user links on that link word file need to download, I am trying to include email script in the body but the it's not working. Can someone please suggest the way to achieve it. Thanks,Prudhvi 

Resolved! Record Producer variable set script

Hi,I am trying to figure out the mistake on this script. But no luck.. I am totally new to scripting, hence couldn't figure out where it has gone wrong.Scenario:While submitting Record producer, it has to get assigned to the group as per the sub cate...

mp_10 by Tera Contributor
  • 3932 Views
  • 7 replies
  • 6 helpfuls

Resolved! Servicenow AWS S3 integration

Dear community,I have a bunch of files in S3 buckets on the AWS, could someone please explain what would be the most convinient way to pull that data into servicenow?Many thanksKind regardsRG

rokasg by Tera Contributor
  • 5170 Views
  • 13 replies
  • 2 helpfuls

Resolved! Multirow Variable set in Record Producer

Hi guys, I have implemented multi row variable set in a record producer. Would anyone know how could I access the variable responses? The solution that I see here points to sc_req_item which I don't have. I checked question_answer table also where th...

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Set users in cc for Scheduled Email of Report

Hello,  Greetings! I am generating a scheduled email of report which actually triggers an email to some users. But now I have to add someone in the cc . For this i have created a email script.and called this email script in the Introductory message o...

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catalog client script to check the duplicate value

Hi,I have created a Catalog item which creates a new group. I want to create a Catalog client script to pop-up an error when user enters new_group_name which already exists in the group table.Could you please suggest how to achieve this.Thank you

Remote instance not connecting

Hi, im trying to connect my dev and test instances, and I get the following error: unable to connect to remote instance org.apache.commons.httpclient.HttpException: session contains no certificate - Untrusted. Confirm URL is correct and confirm IP Ad...

Make field visible when specific condition met

Hi, I have the field 'Allocated Asset' on the sc_task table. I need to make it visible only when the catalog item that the task is created for is 'Add / Return PC' and only when the variable 'Add or Return?' is populated with 'Loan' value.I tried to ...

Alon Grod by Tera Expert
  • 1254 Views
  • 1 replies
  • 0 helpfuls

How to get current month in the Schedueld report Subject

Hi,We are scheduling reports for monthly and daily incidents.In the subject of that scheduled report, we need to show the current date and month for Daily and Monthly reports respectively.I am able to set the date for daily report but I am facing iss...

vspk by Giga Expert
  • 4256 Views
  • 15 replies
  • 0 helpfuls

Resolved! Hide UI actions in Agent Workspace - Using Scripting

Hi @Ankur Bawiskar My requirement isWriting a script on hiding UI action in Agent Workspace. For Agent Workspace case table - hide the following UI actions:1. Create Work Order2. Create Standard Change Please include in the notes how you disabled the...