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Roles and ACL

Hi Experts, I would like to find a way to report on the Roles and ACLs linked to a particular table. When I lookat the table security, I can see the list of all the ACLs, but it doesn’t show me the option to add roles column that are linked to the op...

AJ5 by Tera Contributor
  • 3016 Views
  • 4 replies
  • 5 helpfuls

Resolved! Script rows & columns in an Email Script

Following this resolution, I am creating an email script that lists our CI's and owners in rows and columns. I am able to generate the column, but one side (owners) is significantly shorter. The formatting is making this a big challenge as it does di...

nebula by Tera Guru
  • 1956 Views
  • 6 replies
  • 1 helpfuls

Problem-incident relationship

Hello Guys We have a problem record and when we adding an Incident records in related list , The incident with state =closed is not getting added ,I get to know this is OOB  So what need to be configure to enable this behavior so all users with ITIL ...

Mike15 by Tera Contributor
  • 2752 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to auto populate Assignment group and assigned to

Hi, I have the record producer 'Create Incident' which create a record in incident table. On the incident table i have the fields assignment group and assigned to. How can I auto populate these fields using the record producer based on caller_id valu...

Alon Grod by Tera Expert
  • 4362 Views
  • 10 replies
  • 3 helpfuls

Adding additional Attributes to Service Graph connector

Hello Guru's: We are updating our SCCM Connection to Service Graph - and I'm running into some issues. Apparently, as i am new to the cmdb module, HI has stated that adding attributes is not supported by the integration.I'm wanting to add 2 variables...

EricG by Kilo Sage
  • 1587 Views
  • 2 replies
  • 3 helpfuls

Resolved! How can I display the Trademark Symbol (™) on a UI Page?

I've attempted to embed the Trademark symbol into a UI Page several ways, but so far they have all failed:™ results in an XML error (The entity "trade" was referenced, but not declared.)™ results in "™" being displayed™ re...

afranklin by Mega Contributor
  • 4304 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to send notification based on time interval

In my req I want to send notifications to the owner of the story, if state changes to UAT and testing will not happen upto 2 days. So need to set reminder for the story owner after 48 hours , still story testing pending  I created event and business ...

Nag9 by Tera Expert
  • 5307 Views
  • 18 replies
  • 12 helpfuls

Resolved! How to create auto numbering for two fields in single table

Hello Community, How to create auto numbering for two fields in a single table. We are already aware that through number maintenance we can create a table once and how to achieve this if we want to apply for two fields in a single table.   Thanks, Na...

Nagesh5 by Tera Contributor
  • 1391 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to parse name:value pairs in inbound mail Flows

Hi all, I've seen posts from the past, but maybe something changed in the meantime: Are there any new solutions for parsing name:value pairs in inbound mail bodies which are supposed to be handled by an inbound mail triggered Flow instead of a classi...