- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2018 08:12 AM
After cloning is done, image is broken in Knowledge Article.
I observed that attachments are missing from Article. So I have exported attachments from sys_attachment table of higher instance where issue is not there and imported in lower instance where issue is there.
Yet issue is not resolved.
Images are still not appearing.
When I downloaded attachments, Format is as below
Suggest me what needs to be done.
Solved! Go to Solution.
- Labels:
-
Best Practices
-
Scripting and Coding
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2018 04:53 AM
I got solution for this issue. I have imported both sys_attachment and sys_attachment_doc records for the particular article from other instance, then images started appearing.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2018 09:03 AM
I'd first try to add a extension and update the kb to use the file. So if it's a jpeg, .jpg, or .png, or .gif.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2018 04:53 AM
I got solution for this issue. I have imported both sys_attachment and sys_attachment_doc records for the particular article from other instance, then images started appearing.