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Implement 3 Strike rule when incident is in "Awaiting User Input" State

RB13
Tera Guru

‎01-16-2019 08:22 AM

Hi Team,

If incident is in "Awaiting User Input", then need to implement 3 strike rule, which will send notification to user.

Any suggestion to achieve this.

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6 REPLIES 6

Raviteja Kunal1
Tera Expert
In response to prajaktanaik

‎08-28-2022 08:31 AM

Hi

Can you please let me know how you have implemented this? Thank You

0 Helpfuls

prajaktanaik
Giga Expert

‎04-04-2019 02:59 AM

Hi Rakesh,

Did you implement this? We have similar requirement.

Thanks,

Prajakta