Implement 3 Strike rule when incident is in "Awaiting User Input" State

[RB13]

Hi Team,

If incident is in "Awaiting User Input", then need to implement 3 strike rule, which will send notification to user.

Any suggestion to achieve this.

[Raviteja Kunal1]

Hi

Can you please let me know how you have implemented this? Thank You

[prajaktanaik]

Hi Rakesh,

Did you implement this? We have similar requirement.

Thanks,

Prajakta