Import Set not setting Urgency or Impact fields correctly

[MBarrott]

I'm importing a CSV that will create a number of incident records. 

I have the transform map built out and all the data is coming over successfully, however Urgency and Impact are still defaulting to a medium when at least one of them should be high - setting priority to high value. 

I've tried passing over "2 - High" and "2" but nothing seems to be recognized. 

[Stefan Reichelt]

Just in case: Did you make sure that "Run business rules" is active for that Transform Map?

[MBarrott]

Hi @Stefan Reichelt - The issue I found was that it had been checked by default and was causing the issue. Thank you for you assistance!

[Stefan Reichelt]

Glad to hear! 🙂

[MBarrott · Accepted solution]

Found the issue:

Run Business Rule was checked on the Transform Map. This was preventing the fields from updating accordingly. Unchecking this field allowed the fields on the INC records to be updated successfully.