Hello Community, During development and testing in ServiceNow, it's common to have multiple records open across different browser tabs. When you open a record from a list, the browser's Back button returns you to that list only if the previous page i...
I wanted to verify, once an internal or external assessment has already been triggered, is it possible for an agent to override or change the metric type or assessment template associated with it?Or is the only option to cancel the existing assessmen...
After the Prod to DEV cloning we lost the this Now Logo. Now i am unable to find the location of this logo. For other places my company logo is visible their no issue only in Form Builder page Now logo is not visible. Help me where i can find this lo...
We are in the process of upgrading from Yokohama to Australia and we noticed some new tabs on the mobile app. Is there a way to hide them without going through Designer?SN Agent has two new features that we do not use:1. On-Call Schedule2. Major Inci...
Hey all, I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as sc...
Hi Team,I am working with the Data Table from Instance Definition widget in Service Portal.In the Widget Instance configuration, I am trying to use a Script Include in the Filter field, as shown in the screenshot below. Example:Store is one of javas...
Earlier in February I had the chance to participate in a ServiceNow Product Lab interview session and tried out 'specific AI Learning Paths beta features' in ServiceNow University. Unfortunately the ServiceNow Research Program Terms doesn't allow me...
Based on our requirement the service will be updated based on circuit id and product group will be updated based on service. Both logic are written in an client script. And the client script is working and I can see the values getting updated in the ...
Hi everyone,I created a new field, u_depends_on_name, on the sn_bia_dependency table.Some users are receiving the following error when they try to filter on this field:Part of the query on sn_bia_dependency has been ignored because of insufficient ac...
Hi Team,I am working on a Flow Designer (Application Access Request Flow) where a notification is triggered after fulfillment of a Requested Item (RITM).The notification is triggering successfully, but I am facing two issues in the email content.Issu...
Which choices best describe what is necessary to create a custom horizontal pattern to discover an operating system that is not discovered by the base installation patterns? (Choose two.)A. Select a CI TypeB. Define Process StrategyC. Select Infrastr...
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Hello all, In the email logs, I see this email with the subject mentioned in the pic.The notification is empty.And the issue is, the email is sending to many recipients, and I was asked to cut down that.But where can I find this notification? I chec...
i have 2 views on cmdb_ci_business_process table, named as View and Process, i have 'is this cbs' field on View and it has 2 choices yes or no, i have 'support', 'cbf id' and 'linked views' field on process view, in linked views i can add view as a p...
ServiceNow can fl exibly respond to SQL Monitor's webhook messages, allowing SQL Monitor's alerts to be handled as part of an organization's unifi ed incident management process. In this example, we'll build a Scripted REST API resource in ServiceNow...
