Hi Team,
Good Afternoon!
Here , as an admin, when i select , the mandatory reference field , it is auto populating the values to each greyed out field.
But when i tried to impersonate an itil user/end user , the data is not populating here.
Note:
Reference field : "select the cmdb application" is reference to cmdb_ci_appl table and by using client script and script include, autopopulated ohter field values.
The auto population works fine as an admin but not to itil/end user.
investigatoin
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1. Checked read acl of cmdb_ci_appl table, where the read access to this table is given to itil/public/asset_manager.
But still the auto population is not working for itil user in this catalog form.
Could anyone guide me here, what will be the issue here?
Please check ACLs (client_callable_script_include) related to your script include.
<Instance URL>/sys_security_acl_list.do?sysparm_query=type=client_callable_script_include^operation=execute^name=<Script Include Name>
Also use access analyze to simulate your use case and ensure it is success. Refer attached image
