Inbound emails are not received in my personal developer instance

[Prerana1]

Hello,

The inbound emails are not received in the personal developer instance even though i have enabled receiving in the email properties. The user sending an email is already defined in servicenow but still no luck, Any ideas where i am going wrong?

Thanks,

Prerana

[Harsh Vardhan · Accepted solution]

i tried to troubleshoot, but nothing any difference i have found. 

steps which i have followed. 

If emails are not received or processed as expected, it is important to identify the root cause. The following steps help understand the inbound email process as well as guide you through troubleshooting common issues. 

1. A message is sent from a customer’s email such as Microsoft Outlook, Hotmail, or Gmail.
2. Email is delivered to a mail server.
3. The ServiceNow instance polls the email server every two minutes to download sent messages.
   • Verify if the instance is configured to receive emails
   • Identify if the scheduled job (POP Reader) in an error state
4. Confirm the scheduled job (POP Reader) is running.
   Note: Polling time is configurable and may vary by instance.
5. Emails are received in the ServiceNow instance and processed.
   • Emails are stuck in the inbox
   • Validate the inbound email action is performed
6. Confirm the email is processed by the instance.

Note: As its personal instance, if nothing has been developed , kindly reset your instance and try. 

[Prerana1]

Thank you so much for your help.

Thanks and Regards,

Prerana

[Alberto Consonn]

Hi,

you need to change the SMTP from email address to dev101590@servicenowdevelopers.com, below my PDI configuration:

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Prerana1]

Hello,

yes i did the correction, i changed the email address

from  "dev101590@servicenowdevelopers.com" to "dev101590@service-now.com". but still no luck, in my mail box it is shown as sent but in the instance it is not received( not in junk as well).

Thanks,

Prerana

[Joaquin Campos]

Hi Prerana,

I'd firstly test your SMTP connection:

If it works, I'd then check the inbox mailbox because emails should be there:

Regards:

Joaquín