Incident form "on behalf of" customisation return to OOB

Adil N
Tera Expert

How do I revert this back to out the box functionality. 

On the "Create Incident" form I have a check box which then brings up additional questions if selected. How do i get rid of this and revert back to Out the box functionality where it has the option "Raised on Behalf of" & then how do i ensure the email notifications are turned on so if raised "on behalf of" the person also gets the notification 

2 ACCEPTED SOLUTIONS

You just remove it from the form and delete it from the record producer and put the OOB field on the form and create a variable to map to the field on the form. Then you add the field as recipient of the email on the notifications.

 

Again: we don't have access to you instance, so we don't know what kind of customization you have in place. We can't see what you have done or help you without sharing more information. If anything like scripts/ACL's/policies are added, we don't know about that, so you will have to check that yourself if you can't share it with us.


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Mark

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There can be all kinds of reasons for this but you aren't sharing any information that can lead us to the cause. Are you looking at the correct view? Did you check on client scripts? Did you check on ui policies? Did you check on ACL? You are only describing the result of something that you did. Once again: we don't have access to your instance, so you need to tell us what is going on.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

11 REPLIES 11

Karl F-V
Tera Contributor

Hi Did you get a response or get this resolved ??

2 - the email notification piece is not working so if i was to raise something on behalf of someone else that someone else is not getting the notifications 

as per the attachments below i can get rid of the tick box "Raise this for another person" 
but I'm trying to add back in the OOTB functionality of "Raised on behalf of". In form designer i have put it in but on the actual form it does not appear