Incident form "on behalf of" customisation return to OOB

[Adil N]

How do I revert this back to out the box functionality. 

On the "Create Incident" form I have a check box which then brings up additional questions if selected. How do i get rid of this and revert back to Out the box functionality where it has the option "Raised on Behalf of" & then how do i ensure the email notifications are turned on so if raised "on behalf of" the person also gets the notification 

[Mark Manders · Accepted solution]

You just remove it from the form and delete it from the record producer and put the OOB field on the form and create a variable to map to the field on the form. Then you add the field as recipient of the email on the notifications.

Again: we don't have access to you instance, so we don't know what kind of customization you have in place. We can't see what you have done or help you without sharing more information. If anything like scripts/ACL's/policies are added, we don't know about that, so you will have to check that yourself if you can't share it with us.

[Mark Manders · Accepted solution]

There can be all kinds of reasons for this but you aren't sharing any information that can lead us to the cause. Are you looking at the correct view? Did you check on client scripts? Did you check on ui policies? Did you check on ACL? You are only describing the result of something that you did. Once again: we don't have access to your instance, so you need to tell us what is going on.

[Adil N]

Sorry. Appreciate the help. I'm fairly new to this, so all a learning curve for me. 

I will gladly share Client Scripts, UI Policies or ACL's I'm just not overly familiar with how to do this so any guidance on where and what to look for would be great 

[Adil N]

Thanks, It was a UI Policy issue

[Maik Skoddow]

Why do you want to go back to OOTB? Which issues/problems are you facing? Knowing this we can give better answers and do not need to guess.

And in your screenshots, all the context information is missing. Please provide more details and elaborate on your issue.

[Adil N]

1 - want to refer back to OOTB as this customisation piece is not required and it has no additional value 

2 - the email notification piece is not working so if i was to raise something on behalf of someone else that someone else is not getting the notifications 

apologies the context is missing, on a secure environment so unable to put that in