Incident number reached 9 in 7 digit

developer18 · ‎02-23-2022

Hi All,

Incident number index started with 7 digit now we reached to 9****** current number INC9547829, we get around 1-2 lac in a month so in few months number will exhaust..

1. Do we have to change Number of digits from 7 to 8 ? or it will happen automatically

2. After changing to 8, is there any impact on integrations or any other configurations

3. Any other aspects we have to check.

Thanks in Advance

Regards,

Roopa

Mark Roethof · ‎02-23-2022

That is really up to you.
You know what the customizations are on your instance, and if something has been done with fixed field lengths etc.. Or perhaps integrations which expect a certain number format. Or ATF tests with a certain number format. Etc..

Though just out-of-the-box etc, this should be fine. You could test ofcourse with opening new records, searching for new and existing numbers, are numbers shown correctly in mail notifications and portal widgets, etc., etc.. Though that should out-of-the-box all be fine.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Priyanka Jain2 · ‎02-23-2022

HelpFul