Incident Priority Client Script

[CandyDee]

Working on a client script that if a P1 or P2 incident is logged, if its down graded to to a P3, P4 or P5 after its been submitted an alert pop ups querying if its correct to downgrade its priority.

Currently the script i have is below but need to add some more to it, the alert appears when flipping between p2 and p1 priorities but i need it to appear ONLY when deescalting the priority going from P1 to p2 to p3 to p4 to p5.

Thanks

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//Type appropriate comment here, and begin script below
var priority = g_form.getValue('priority');
if (priority <= 2) {
alert(getMessage('Are you sure you want to de-escalate this incident?'));
return false;
}
}

[Anurag Tripathi]

Why dont you use an confirm box instead of alert?

if (isLoading || newValue === '') {
return;
}

//Type appropriate comment here, and begin script below
var priority = g_form.getValue('priority');
if (priority <= 2) {
var r = condirm(getMessage('Are you sure you want to de-escalate this incident?'));

if(!r)
return false;
}
}

-Anurag

[Uma2]

Hi CandyDee,

try this one,actually on change with out saving the form the oldvalue not updated.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var priority = g_form.getValue('priority');
g_form.addInfoMessage('value is'+newValue);
if (newValue>2) {
alert(getMessage('Are you sure you want to de-escalate this incident?'));

}
}

[ggg]

In the Onchange client script

you have the oldValue and the newValue

so you can compare.

if you are de-escalating

    show a message.

[JP52 · Accepted solution]

Hey CandyDee,

In your code, the < needs to be a >. The Priority is being lowered, but the value of the lower priorities is a greater integer. I.e. 5 - Planning is > 2 - High

To have the alert appear if the Priority drops from either P1 or P2 to P3, P4 or P5 (but not when lowering from less than P2), try this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	
	if ((newValue > 2 && oldValue <= 2)){
		alert('Are you sure you want to de-escalate this incident?');
		}
}

If you'd like to enhance it a bit and change the alert to a prompt where if the users hits cancel, the form will revert to the original values when the form was loaded, try this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	var oldUrgency = '';
	var oldImpact = '';
	
	//get the current record values from the incident table
	var incNum = g_form.getValue('number');
	var gr = new GlideRecord('incident');
	gr.addQuery('number', incNum);
	gr.query();
	while(gr.next()) {
		//alert(gr.number);
		oldUrgency = gr.urgency;
		oldImpact = gr.impact;
	}
	
	if (newValue > 2 && oldValue <= 2){
		
		var answer = confirm('Are you sure you want to de-escalate this incident?');
		if (!answer) {
			//If user cancels, revert the values
			g_form.setValue('priority', oldValue);
			g_form.setValue('urgency', oldUrgency);
			g_form.setValue('impact', oldImpact);
		}
		return false;
	}
}

In both options however, the user will get two prompts/ alerts if both the Impact and Urgency are changed.

Cheers.