Incident task number

Aneela Sravani · ‎09-21-2023

Hello All

I had added incident task to my incident form and created incident task but incident number from incident form is not mapping to incident task form. Can you please help me with this.

Thanks in Advance

Prashant Moily · ‎09-22-2023

Hi Aneela,

You have to navigate to incident_task.incident related list and check if omit if empty is checked.

Link to the list search here:

https://SERVICENOW_INSTANCE_NAME.service-now.com/sys_ui_list_control_list.do?sysparm_query=related_l...

We also have a KB link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1188616

Hope this information helps you

View solution in original post

Hemanth M1 · ‎09-21-2023

Hi @Aneela Sravani ,

Can we have some screenshots just to understnd what u r doing here (if its not confidential)

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Aneela Sravani · ‎09-21-2023

Please check the screenshots.

Added incident task parent in related list tried business rules and client scripts on incident task table but cannot map incident number in incident task .

Thanks in advance

Hemanth M1 · ‎09-21-2023

HI @Aneela Sravani ,

You got to pull the right related list i.e Incident Task >incident , you have incident task>Universal Request

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Aneela Sravani · ‎09-21-2023

Hello @Hemanth M1

Thank you for your response I tried adding incident task>incident. But cannot find incident task tab in incident related list .

Please check the screenshots I added.

Can you help me with this issue

Thank you in advance