Increase Duration of Info Messages

[ryanwoodburn]

Hi

In Service Portal, when I raise a ticket I get an info message appearing.

If I hover the mouse on this it stays, otherwise it disappears <5seconds.

How can I go about increasing the time these info messages are displayed on the screen, without requiring the mouse to be hovered over it?

I use:

gs.addInfoMessage('Thank you for accepting our solution for ' + data.number);

Thanks

[Jaspal Singh]

Hi Ryan,

Link Service Portal (Helsinki): How to prevent confirmation messages from disappearing after a few second... should help.

[Ankur Bawiskar · Accepted solution]

Hi Ryan,

I don't think you will be able to do this.

Remove infomessage after specified time

check this post may be helpful:

Service Portal (Helsinki): How to prevent confirmation messages from disappearing after a few second...

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Ankur Bawiskar]

Hi Ryan,

Any update on this?

Can you mark answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards

Ankur

[sbh]

Thank you, Ankur and Jaspal, for providing the Helsinki link. In that thread, user ronaldlob posted

"London release added a new property that might be able to help:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713722"