Increasing the document preview size limit

[Athena Mathews]

Hello there again!!

I still couldn't get the solution to increase the preview limit for my attachment using document viewer. I have done the following

system property limit : Increased it from 50 to 100

Selected a file with nearly 72kb size

added it on the required record and tried to preview it by clicking on view option. I am still getting the same window

what am I missing. Is this achievable? Please help me here!

Regards,

Athena.

[Musab Rasheed · Accepted solution]

Since there is no official documentation to confirm about the max limit just stick to 50 MB and inform client that only 50 MB is allowed, if you want official confirmation I suggest you create HI ticket with Servicenow support team.

[Musab Rasheed]

Please mark my response as correct and close the thread