Insert Record In Custom Table - Inbound E-Mail Action

-Andrew- · ‎06-02-2020

Hi there,

Is there a way of creating a record in a custom table when the recipient(s) to the inbound email are "****@******.com"?

I have been reviewing the ServiceNow Docs and community but can't find a way to do this.

I have created a new inbound email action called "Inbound Email Lookup - DPU" but this still generates an Incident and not a record in the chosen table.

Thanks for your help.

Andrew

Kieran Anson · ‎06-02-2020

Hi Andrew,

You're on the right tracks with an inbound action however it sounds like you've not set the order of your new action and therefore the OOB create incident action is being used.

Set the execution order lower than 100 (e.g 70) so it processed your action prior to the incident one. Also ensure you have checked 'stop processing'

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View solution in original post

-Andrew- · ‎06-02-2020

Hi Keiran,

This is what we've had for some time now, if you can provide some simpler logic i would be very grateful!

-Andrew- · ‎06-02-2020

Thanks - yes all i need is for this to create a new record 😛

Kieran Anson · ‎06-02-2020

Haha awesome,

does your email contain any variables that you want to map onto your form? Are you able to share an example email and where you want the data mapping to

-Andrew- · ‎06-02-2020

Hey Keiran,

Only the customer, subject (to short desc) and body (to desc)

Kieran Anson · ‎06-02-2020

Ah nice and simple, you won't even need to script that. Please reference below screenshot, just change caller to the name of your caller field. The script area can be left blank