Developer

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

Question

Azure OAuth Refresh Token Not Renewing Automatically

Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...

Question

Resolved! Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...

Question

Resolved! ATF - Expanding selection in Order Guide

Hi All, I'm currently working through the ATF tests, and one is testing an Order Guide. In the order guide, there is a section that you need to expand before you can fill in variables. How can I add a step so that is expanded?

Question

Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

Question

Meet SmartGuide: Your 2025 Devvies People’s Choice Award Winner

We’re excited to announce the 2025 Devvies People’s Choice Award winner—SmartGuide! Chosen by the Community, the People’s Choice Award recognizes the most impactful and transformative app of the year, one that delivers real business value. Smar...

blog

Resolved! i want to update the close notes with given reason by the user while cancel change UI Action button

i want to update the change request "close notes" field with given cancel reason by the user through on cancel change UI Action button.

Question

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

Turn your ideas into widgets without the hassle. Simply describe what you want, and the provider han

You describe the widget in natural language, and the extension does the rest: Creates the widget on your instance, generates the code (template, client, server, SCSS, schema, demo-data), and opens the Live Preview. BYOK (bring your own key) — works w...

Question

Want to keep the latest record for each user and delete the other records from the table

There is one custom table where 10M+ records exist and there are multiple records for each user.So, want to keep only the latest record for each user and delete the other records from that table. Solution I am thinking of -1. Need to get the sys id o...

Question

Inherit from risk statement field on risk form

Hi , I want the field "inherit from risk statement" editable even after the new record is saved in risk form? Do anyone know where it is configured. How is it getting read only?

Question

need help in flow

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

Question

Need to introduce withdraw case button on service portal

Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...

Question

Servicenow Now Assist Upgrade

Now Assist makes work flow as expected, when is the next upgrade release?

Question

After testing the Soap message function for workday integration, getting below error

<?xml version="1.0" encoding="utf-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:wd="urn:com.workday/bsvc"><faultcode>S...

Question