Instance offline since last 12 days

[Nikita Agarwal]

Hi Team,

My instance has been offline for the last 12 days. I have my PoC on the instance that I have to demo. I don't have a backup of it. Could you please resolve it as soon as possible?

I really appreciate any help you can provide.

[AndersBGS]

Hi @Nikita Agarwal 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders