Integration of ServiceNow with Microsoft Teams using Flow designer

[mahi6]

Hi Team, I am new in Integration, i want to integrate servicenow with Teams by using flow designer. How many possible ways that we can achieve this. Thanks

[Sumanth16]

Hi @mahi6 ,

Please refer to below threads:

https://www.servicenow.com/community/now-platform-blog/flow-designer-ms-teams-integration-using-inte...

https://www.servicenow.com/community/now-platform-articles/three-ways-for-servicenow-and-microsoft-t...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Amit Pandey · Accepted solution]

Please check this video-

https://www.youtube.com/watch?v=lKvPCYPjcA0

[mahi6]

Hi, 

I have tried this with UI Macro, it is not work.I am sharing code please give me correct code.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

           <a>   <img src="teams1.jpg" width="25%" onclick="invokeChat('${ref}')" />

</a>

<script>

function invokeChat(reference){

<!-- alert('Going to Teams');

var refVal = reference.split('.');

var FiledName = refVal[1];

var sysId = g_form.getValue(FiledName);

var emailId;

var user = new GlideRecord('sys_user');

if(user.get(sysId)){

emailId = user.email.toString();

--> }

<!--function invokeChat(reference) { -->

  var number = g_form.getValue('number');

  var short_desc = g_form.getValue('short_description');

  var s = reference.split('.');

  var tableName = s[0];

  var referenceField = s[1];

  var v = g_form.getValue(referenceField);

  var email;

  var gr = new GlideRecord('sys_user');

  if (gr.get(v)) {

    email = gr.email;

firstName = gr.first_name

  }

  var url = 'msteams:/l/chat/0/0?users=' + email + '&amp;amp;message=Hi ' + firstName + ', this is regarding ticket: ' + number + ' - ' + short_desc; 

var w = getTopWindow();

w.open(url);

}

</script>

</j:jelly>