Integration servicenow to jira using oauth 2.0
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05-07-2025 10:40 PM
Hi All,
Below is the use case scenario for integration from servicenow to jira using ouath
The integration is successful as we got the oauth token and we are able to get into the Atlassian login page but while we test the integration using flow designer i.e while a incident is created or updated it should create a issue in jira in a specific project while doing the action we are not able to see the projects available in jira under the project key field in flow designer .
However the http request is 200 the response the response is not JSON, and it indicates that authentication failed silently and The OAuth access token is missing, expired, or invalid.
Can you help me with the approach .
Thanks in advance.
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05-07-2025 10:45 PM
you will have to see if you configured the credentials etc properly in flow
Before actually creating a issue, you need to get the token etc
Check some community links and you should be good
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-07-2025 10:49 PM
@Ankur Bawiskar
Before creating a issue i got the token and it is redirecting it to the atlassian page but the projects are not available
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05-07-2025 10:56 PM
if projects are not available then check with JIRA team if ServiceNow has to consume any endpoint to create project everytime or they will create on your behalf only once.
Once project is there you can then create issue in that project always.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-07-2025 11:07 PM
@MeghaM ,
Check with the Jira administrator for projects.