Integration with CA Spectrum Monitoring Tool

[Jamsta1912]

Hello all,

We're looking to integrate our CA Spectrum monitoring tool with our ServiceNow. We have a similar integration with another monitoring tool already. The set-up is straightforward: I've created a new table in ServiceNow, and the monitoring tool populates that table with alert details, using the REST API. We then have various bits of business logic in a workflow to decide if and when to convert certain combinations of alerts into incidents. I want to use this same idea for processing the alert details from Spectrum. All is well with this on the ServiceNow side, but the guys who look after our Spectrum tool and UIM (a related CA tool) have an issue with the 'probe' that they want to use for the job:

https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/sng...

In a nutshell, the probe as-is will only allow them to send REST requests directly to the incident table in ServiceNow. It cannot work with any other table (eg import set web services or another   'staging' table as I've described above). I don't feel that I can work with this limitation, as we are not expecting a one-to-one relationship between alerts and incidents, and I want to avoid having to use the incident table itself as a staging table for 'potential' incidents.

The details of the solution to this are likely to come from questions asked to the CA community rather than the ServiceNow community, but I want to ask here if anyone else has completed an integration with CA Spectrum? If so, how did you overcome this issue? Are there any general pointers I could pass on to our Spectrum guys, or is there a viable alternative approach I could use on the ServiceNow side?

Jamie.

[newbiedeveloper]

Hi Jamie,

What are the steps that you did use for integrating spctrun with SNOW?  

[Jamsta1912]

Hello Newbie,

Actually our OSS developers are still investigating the options around this.

When we have a solution I will post the details here.

Jamie.