Interactive/actionable Surveys in ServiceNow

[gaurip]

Hi all,

Here are the steps which I followed :
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/survey-administration...

1. Created a Survey in our Dev instance.
2. Activated plugin - Outlook Actionable Messages
3. Set up trigger condition
4. Amended the “Survey User Invite” notification with below code : ${mail_script:include_survey_actionable}
5. Triggered the survey

Issue : 

It is triggering a normal survey, NOT an interactive one. I have also tested with WebMail and still no luck.

Can someone help me?

[jyotsna1]

Hi All,

Did anyone found as solution for this.

[gaurip]

Hi everyone,

I didn't find any solution.

I ended up developing a custom survey notification for this as the requirement was to have (Happy, Sad, Neutral) Smiley faces in it which was not supported by this plugin.

[jyotsna1]

Hi Gaurip,

Could you please help with the steps you followed to achieve this.

[gaurip · Accepted solution]

Hi Jyotsna,

Interactive survey did not work for me.

Below are alternative steps I followed :

- I created a normal survey using Survey Designer.

- Then created a custom email notification with smiley faces(good/bad/neutral - this was our requirement for interactive initial email).

- Redirected users to survey which takes them to service portal page.

- Created a service portal widget, added the widget on the out-of-the-box survey page. Did some server side scripting in the widget as we wanted to save the smiley response in the survey results table depending upon which smiley face user clicks good/bad/neutral.

Hope this example makes sense.

[Joyce4]

I am guessing the "redirected users to survey" would be a normal survey page that requires user to be logged in to SNOW, is that right?