Is it possible to customise a clickable link in a notification

RichardSaunders · ‎10-21-2016

Are ${URI} & ${URI_REF} the only options to link through to a record. How would i configure something like "please click 'here' for approval". With 'here' linking to the relevant Change record.

Chuck Tomasi · ‎10-21-2016

Hi Richard,

You can do this. It requires a minimal amount of script.

You should find this reference helpful:

Scripting for Email Notifications - ServiceNow Wiki

Please note, that you do not need to construct a full path URL (which is handy when testing in dev and deploying to production.) The system is smart enough to recognize relative URLs and translate them in to full URLs in the final message. For example, a link like:

<a href="/incident.do?sys_id=ad102230db1222002e38711ebf96190b">Click here to open the incident</a>

Will get the https://instancename.service-now.com added to the front of it automatically.

http://wiki.servicenow.com/index.php?title=Email_Notifications

View solution in original post

Chuck Tomasi · ‎01-19-2017

FWIW, you don't need to put in the fully qualified URL. SN recognizes URLs on output and can make them instance independent. In other words, all this:

https://' + gs.getProperty('instance_name') + '.service-now.com

is not necessary.

Chuck Tomasi · ‎01-19-2017

Use the current.sys_id in place of the sys_id. Something like this:

template.print('<a href="/nav_to.do?uri=incident.do?sys_id=' + current.sys_id + '">' + current.short_description + '</a>');

David Stutter · ‎07-12-2018

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/reference-pages/reference/r_AdditionalProperties.html

glide.email.override.url

Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do. This property is suitable for customers who use custom redirect URLs for their instances.

Type: string
Default value:instance URL