Is it possible to display short description for an external content item?

[LewisR1]

I would like to add the short description field to an external content item. For our catalog the short description displays on the item. Any ideas?

[Alberto Consonn]

You should check the content item of short description is set as External Content

• Service Catalog > Catalog Definitions > Content Items
• "External Content" is selected as the Content type for a Content Item

Other check to do:

• Navigate to the UI Policy "Set fields for content" (OOB sys_id is d334b1220a0a0b1200974715fa2beb1b)
• Either deactivate this UI policy or modify it (i.e. add another condition that says Content type is External Content) to make the Short description field visible when "External Content" is selected as a Content Type.

Hope this help to fix your problem.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[LewisR1]

Alberto,

Thanks but I believe you misunderstood my question. I have an external content item and I want to add the short description field to the form. The documents state that the short description field is not available for external content content items.

Thanks,

Lewis

[LewisR1]

Alberto,

Thank you. I was able to do want I wanted by using the list view. I could edit the short description on the list view even the short description was not visible on the form.

[Nirupa3]

Hi Alberto,

After deactivating/modifying  also still we could see the External Content is missing the short description and description field.

Regards,

Nirupa