Is it possible to get a permanent docs link for ServiceNow concept pages?

[GuruprasadB]

In our ServiceNow custom application, we have a couple of static pages which guide for using our custom application. In there we link to couple of resource pages of ServiceNow documentation, these are the two,

• Change Management
• Incident Management

It seems we had last put the link corresponding to the Kingston release (2018), whose documentations are no more existing now. So our doc is broken. These were the links we had put, which don't exist anymore..

• https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/con...
• https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/c...

I am thinking if there is a way to put hyper link such that it always points to the latest release of ServiceNow 🤔, but then that means the page sub-URL should be exactly same for all releases maybe.. which I am not sure is a good idea to rely on.

But anyway the latest release Xanadu links are exactly same as the one for Kingston except for the version name changed there in the URL. Current live URLs

• https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/change-management/conce...
• https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/incident-management/con...

Of course, we can keep updating the URLs in our app documentation page as and when the new ServiceNow release happens..

But just wanted to check if someone has figured out clever way 😎 to manage it 😄

[MahaE · Accepted solution]

Hi,

To get the latest version use this one: https://docs.servicenow.com/csh?topicname=c_ITILChangeManagement.html&version=latest

This example above for change management.

Please Mark my Answer Helpful & Accept as Solution, If this solves your issue. 

[GuruprasadB]

neat👏 thank you so much..

[Brent Sutton]

Hey @GuruprasadB, I know this question is a little older but I recently came across a ServiceNow support article that really simplifies how to generate a link to the latest docs version. 

On the docs page

1. Click on the "Share" button
2. Click "Copy latest version URL

That's it, job done.

Up until now I have been using my own custom excel workbook to extract the topic from the standard URL and generate the latest version URL. That has become redundant overnight as ServiceNow has provided a solution.

I've put a link to the support article below for other community members - How to use latest version URL to link product documentation pages

Hope this helped.

Brent Sutton