Send an email notification based if a checkbox is selected on the incident form

[RupaliR]

I want to send an email notification based if a checkbox is selected on the incident form
What are the better options?

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @RupaliR 

You can use Flow for this. In the Flow, check if the checkbox field is true — if it is, send an email notification. If not, skip the email

or create an email , add the trigger condition if check box = True

[Dr Atul G- LNG · Accepted solution]

Hi @RupaliR 

You can use Flow for this. In the Flow, check if the checkbox field is true — if it is, send an email notification. If not, skip the email

or create an email , add the trigger condition if check box = True

[mayankkumar · Accepted solution]

Hi @RupaliR,
You can simply achieve it by configuring a business rule and using events
Business Rule -: when to run -> After insert/update
and then you can specify your conditions to run, or you can simply write it in the script

if(current.getValue('field_name) == true){
gs.eventQueue('event_name', current, param1, param2);
}

and then you have to create a notification which will be triggered on the event you have created.
for event configuration -> Events in ServiceNow - ServiceNow Community
This approach gives you more control, otherwise you can go with the other approach "flow designer" which Dr Atul mentioned.
If you need any further help, let me know
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Please mark my response Helpful and accept as solution
Thanks & Regards

 Mayank

[mayankkumar]

Hi @RupaliR,
If your query has been resolved, please accept my response as solution or if you need further help let me know.
Thanks & Regards
Mayank